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About the Role
Chime is seeking a Director of Messaging Operations to build and manage the operational infrastructure for member communications, focusing on campaign execution, channel health, deliverability, automation, and governance. This leadership role requires technical depth to set operational strategy, prioritize work, and ensure high-quality, automated messaging delivery.
Responsibilities
- Own the Messaging Operations engine and set its operational strategy across campaign execution, channel health, deliverability, automation, and the platform layer, and own the metrics that say whether it's working: throughput, quality, speed to launch, deliverability, and channel health.
- Own the operational process end to end, from intake to launch: build, QA, deployment, and the standards that keep quality and speed high as volume grows.
- Drive the automation and AI-agent roadmap, taking the team from manual execution to supervising and governing automated workflows, and fold what you learn from experimentation into the wider Lifecycle roadmap.
- Own governance for everything that ships: channel standards, deliverability and compliance, and the QA model for automated and agent-driven sending, in a regulated environment where safe sending is non-negotiable.
- Own channel excellence across email, push, in-app, and SMS — health, analytics, opt-in/opt-out, and deliverability. Set the benchmarks the operation runs on, connect them to the business metrics leaders care about, and scout and pilot new channels before we need them.
- Build and lead a growing, increasingly technical team through an execution lead plus channel and platform specialists: set the structure, proactively source talent for your team and across Chime, set clear expectations, and give the team the context and room to own outcomes.
- Act as Lifecycle's primary stakeholder to MarTech on how we use the platform and what gets built on top of it, partner with Growth Engineering on the build, and work with the lifecycle strategy leads to turn their plans into live messaging.
Requirements
- 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years leading teams — with experience developing leads or managers, not only individual contributors.
- Deep expertise with engagement and CRM platforms (Braze or similar): campaign operations, journey architecture, automation, and the technical layer underneath.
- A strong track record in governance: setting and enforcing channel, deliverability, and compliance standards, and building the QA that keeps a high-volume operation safe.
- A real track record of building toward automation. You've scaled manual processes and have a clear point of view on where AI and agents fit in marketing operations.
- Deep channel health and deliverability expertise at scale: sender reputation, inbox placement, fatigue management, and opt-in/opt-out hygiene.
- Strong operational and analytical judgment. You run on metrics, can tell at a glance whether the engine is healthy, and balance speed against safe, compliant sending in a regulated environment.
- The influence to align peer Directors and VPs across Marketing, Engineering, and Product on shared standards, and the range to lead at altitude on strategy and transformation while translating the technical detail into a story each audience can act on.
- Experience standing up or scaling an automation or agent layer in a marketing or CRM context.
- Fintech or regulated-industry experience and the compliance instincts that come with it.
- Experience in a business where owned-channel volume is measured in millions of sends per week.
Skills
- Messaging Operations
- Campaign Execution
- Channel Health
- Deliverability
- Automation
- Governance
- MarTech
- CRM Platforms
- Braze
- Journey Architecture
- AI
- Push Notifications
- In-App Messaging
- SMS
- Analytics
- Opt-in/Opt-out Management
- Sender Reputation
- Inbox Placement
- Fatigue Management
- Compliance
- QA
- Leadership
- Team Building
- Stakeholder Management
- Cross-functional Collaboration
Location
- Onsite
Work Type
- Full-time
- Hybrid
Experience Level
- Director
- 8+ years in marketing or CRM operations
- 3+ years leading teams
Salary/Compensations
- $211,000 - $275,000
Benefits
- Bonus
- Competitive equity package
- Backup child, elder, and pet care
- Subsidized commuter benefits
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy
- Company-wide paid days off
- 1% of your time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents
- 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
About the Company
- Chime is a financial technology company that believes everyone can achieve financial progress. They offer helpful, easy, and free core banking services through user-friendly tools and intuitive platforms, empowering members to control their finances and work towards their goals. Chime is a team of problem solvers, dreamers, and builders focused on their members, operating with an owner's mindset, and encouraging boldness, big dreams, and risk-taking while valuing collaboration, diverse perspectives, and honest feedback. Their culture is entrepreneurial, and they hold themselves to high standards of integrity.
- Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Equal Opportunity
- Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.