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About the Role

The position will suit someone who is a strong communicator, experienced and organised in completing routing and ad-hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. This is a customer facing role, so applicants should enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.

Responsibilities

Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues
Directly coordinates activities with the Equinix Response Center (ERC), as needed
Keeps records of activities within the data center including circuit inventories, installed power inventories and labor hours expended
May generate purchase requisitions and coordinate with vendors for delivery and invoicing
Generating Siebel Reports for customer SH requests
Assist security with supervising the security office, signing in visitors, validation and assignment of access via the Siebel and EACS
Work closely with site security and report security related incidents to the Security Operations Control Centre
Perform ad hoc support tasks for IBX Operations teams, including but not limited to parking administration, CCTV and access control data retrieval and analysis, event coordination, and maintenance management system administration.
Take an active role in emergency response preparedness, including participating in evacuation drills and incidents by coordinating and managing designated muster areas, accounting for personnel, and supporting site emergency procedures.
Customer Support and onsite Customer Liaison
Supports the coordination of tasks to the appropriate cross-functional teams
Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request
Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory ordering
Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships
Coordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required
Assists with tracking, following-up, and reporting on routine or new customer inquiries and issues while customers are on-site
Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks where required
Resolving issues related to lower customer satisfaction score by coordinating with cross functional team

Requirements

Strong communicator
Experienced and organised in completing routing and ad-hoc tasks
Admin focused
Ability to deliver outstanding customer service at all times
Enjoy client interaction
Confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed

Skills

Customer service
Communication
Organization
Administration
Client interaction
Trend identification
Issue resolution
Report generation
Vendor coordination
Security procedures
Emergency response
Customer liaison
Relationship building
Induction tours
Rack unlocking

Location

Onsite

Work Type

Permanent
Full-time
Onsite

Experience Level

Experienced

Salary/Compensations

Salary package including healthcare allowance and annual bonus

Benefits

Extensive on-job induction, training and continued learning
Access to a range of company employee benefits
Career development and further opportunities within Equinix

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.
You’ll work across teams, influence key decisions, and help shape the path forward.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Join an industry leader in the Data Centre world

Equal Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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