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About the Role
The EDI Operations Specialist is responsible for reviewing incoming electronic orders, making necessary corrections to ensure smooth processing, and meeting or exceeding customer expectations through effective order management and engagement.
Responsibilities
- Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, etc.
- Identify and coordinate resolution of any issues that may negatively affect customer satisfaction.
- Review orders received for accuracy and completeness, confirm and/or correct customer orders.
- Meet or exceed established order accuracy and turn around time standards.
- Handle all customer contacts in a professional and courteous manner.
- Compose accurate, prompt and appropriate replies to all customer contacts.
- Handle all complaints according to FDA regulations governing medical devices.
- Participate in other projects as required.
- Participate in and contribute to team meetings.
- Provide support to other team members as needed.
- Identify continuous improvement opportunities and provide feedback for process improvement.
Requirements
- 1+ years of customer service experience – Required
- 1+ years of SAP ECC, S/4HANA experience – required
- Microsoft Office experience – required
Skills
- SAP ECC
- S/4HANA
- Microsoft Office
- Order management
Location
- USA TX - San Antonio
- USA TX - Austin
- USA TX - El Paso - Northwestern Dr.
- USA TX - El Paso - Plaza Circle
- USA TX - McAllen (Reynosa)
- USA TX - San Antonio - Sebastian Place
- USA TX - San Antonio - Silicon Dr
Work Type
- On-site collaboration prioritized
- Minimum of 4 days in-office presence per week required for most roles
Experience Level
- 1+ years of customer service experience
- 2+ years of customer service experience – preferred
Education Level
- High School Diploma or equivalent – required
About the Company
- Waters Corporation (NYSE: WAT) is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
- BD is one of the largest global medical technology companies in the world.
- Advancing the world of health™ is our Purpose.
- We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
- To learn more about BD visit https://bd.com/careers.
Equal Opportunity
- Becton, Dickinson, and Company is an Equal Opportunity Employer.
- We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.