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About the Role
The Front Office Assistant will perform a variety of general clerical duties and special projects, and learn about insurance sales.
Responsibilities
- Greets and checks-in clients visiting the GHIA office with Medicare enrollment inquiries.
- Contacts clients who have completed PTC (Permission To Call) consent to follow up with their Medicare and/or enrollment questions.
- Schedules and maintains appointments to promote sales and enrollments.
- Answers phone calls and responds to inquiries appropriately.
- Calls clients to remind them of upcoming appointments and/or changes.
- Assists in marketing events and information seminars.
- Prepares and sends out marketing materials for GHIA.
- Assists in other outreach projects.
- Reviews and responds to client inquiries received via GHIA website, or forwards to appropriate personnel.
- Complies with HIPAA protocols and obtains proper consent.
- Performs other job duties as required by manager/supervisor.
Requirements
- Completion of a high school diploma is required.
- Must be proficient in computers.
- Must have strong communication, customer service skills, and attention to detail.
- Prior customer service experience required.
- Prior experience with health insurance is a plus.
- Interest in the field of health insurance sales.
- Must be able to fluently speak, read and write English.
- Fluency in Chinese (Cantonese and/or Mandarin) and/or Vietnamese is required.
- Fluency in other languages is an asset.
- This is an FLSA Nonexempt position.
- This is not an OSHA high-risk position.
Skills
- Communication skills
- Customer service skills
- Attention to detail
- Computer proficiency
Location
- San Francisco, CA 94133
Work Type
- Full-time
Experience Level
- Prior customer service experience required
- Prior experience with health insurance is a plus
Education Level
- High school diploma required
- Associate degree or higher preferred
Salary/Compensations
- $31.00 - $31.00 Hourly
About the Company
- GHIA LLC is proud to be an Equal Opportunity Employer welcoming diversity in our workforce.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.