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About the Role

Bags, a Metropolis company, is transforming the travel experience by combining innovative technology with a customer-first mindset, especially at airports. Our services streamline baggage handling, check-in, and other key touchpoints to eliminate travel stress and make journeys effortless and efficient.

Responsibilities

Handle and secure luggage according to TSA standards.
Issue boarding passes and tag bags for airline passengers.
Provide general information to passengers regarding locations, directions, and flight information.
Provide a high level of customer service to passengers and clients.
Maintain knowledge of Safety, Security & Dangerous Goods, and HAZMAT procedures.
Work at a busy airport curbside location assisting guests with luggage check-in and issuing boarding passes.
Receive on-the-job security training and obtain applicable airport badges.
Greet guests warmly and assist with check-in of luggage.
Verify guest flight itineraries and the number of bags being checked.
Input guest information for new enrollees.
Process bag check-ins, including charging credit cards for bags and overweight bags.
Appropriately tag guest luggage with destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts.
Secure luggage immediately after processing.
Maintain a positive, friendly, and professional manner.
Organize and stock the Concierge desk.
Uphold client guest service guidelines and values.
Manage credit card payments received from guests.
Answer telephones and guest questions.
Perform simple addition for payment processing.
Work outdoors in various weather conditions.
Complete airline compliance training within the company-given timeframe.
Work early morning and afternoon shifts (1st and 2nd shifts only).
Be available to work weekends and holidays; open availability is preferred.

Requirements

Must have the ability and availability to work weekends and holidays.
Must be able to work outside in various weather conditions.
Must be able to complete airline compliance training within company-given timeframe.
Must possess excellent verbal and written communication skills.
Need to be able to manage payments (credit card) received from guests.
Ability to manage simple addition.
Ability to work in the early morning rotation.
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.

Skills

Customer Service
Communication Skills
Data Entry
Computer Experience
Payment Processing
Basic Math Skills

Location

US-CA-SAN FRANCISCO

Work Type

Full-time
Onsite

Experience Level

6 months experience in a face-to-face guest service position preferred
Previous 1-2+ years of Customer Service experience is preferred

Salary/Compensations

$22.04 - $22.51 per hour (+ tips)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Long/short term disability
Life insurance
Accident insurance
401k
Paid time off
Paid Training

About the Company

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go.
As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports.
From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints.
With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
SP+ is committed to recruiting, hiring, training, and promoting without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other protected classes.
SP+ may utilize an automated employment decision tool (AEDT) to assess or evaluate candidate applications.

Equal Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.