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About the Role
We are looking for an individual to support our on-site, signature restaurant MKT, which offers elegant simplicity with a sustainable California-centric menu and handcrafted cocktails, featuring 180-degree views of downtown.
Responsibilities
- Maintain the reception area and entrance in all aspects of stocking and cleanliness.
- Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests.
- Greet guests in a positive, friendly manner and make them feel welcome.
- Aim to give the best possible service, in the least obtrusive manner.
- Listen to and understand the details of guests’ inquiries, take notes if necessary.
- Accommodate guests with any special requests or allergies.
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
- Set up host/hostess stand, review guest reservations, and make recommendations as to the set-up of the room.
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server.
- Complete special projects such as menu changes and signage as instructed.
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Inspect and maintain daily menus to ensure quality, condition and appearance.
- Develop a complete working knowledge of all menu items.
- Work harmoniously and professionally with co-workers and supervisors.
Requirements
- Prior experience working in Food & Beverage.
- One year of experience in an upscale, fine dining establishment preferred.
- Ability to perform basic mathematical equations.
- Ability to demonstrate a positive attitude at all times.
- Ability to listen effectively, empathetically and be respectful at all times.
- Ability to maintain confidentiality.
- Ability to maintain composure and stay focused.
- Ability to maintain personal integrity.
- Ability to use strong judgment.
- Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism.
- A sincere willingness to provide service to residents, guests, and peers.
- Ability to function well under pressure, set priorities and adjust to changing conditions.
- High work ethic, with a sense of responsibility for the role filled within our team.
- Flexible schedule, ability to work weekends and holidays.
- Must be fluent in English.
- Possess legal work authorization in the United States.
- Qualified applicants with arrest and conviction records will be considered.
Skills
- Guest service
- Communication
- Problem-solving
- Time management
- Attention to detail
Location
- San Francisco
Work Type
- On-site
- Regular union, non-management position
Experience Level
- 1 year of experience in an upscale, fine dining establishment preferred
Salary/Compensations
- $35.99 per hour
Benefits
- Award winning work environment
- Excellent benefits package
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- 8 weeks of New Parental Leave Pay
- Fur Baby/Pet Insurance
- Inclusive and diverse employee engagement & recognition events all year-round.
- Complimentary Employee Meals
- Paid holidays, vacation & sick days
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- We believe in recognizing familiar faces, welcoming new ones, and treating everyone as we wish to be treated.
- Our purpose is to create lasting impressions through genuine connections with people and the world around us.
- The Four Seasons Hotel San Francisco is a modern oasis in an exciting location, overlooking Yerba Buena Gardens and steps from the Financial District, Union Square, and cultural venues.
- We pride ourselves on service, beginning with dedicated employees who embrace the Golden Rule.
- Guests are pampered with a customized approach, ensuring unique and unforgettable experiences.
- Our goal is to attract positive and passionate talent capable of intuitive service with a warm smile.
- We encourage team members to strive for personal and professional greatness and empower them to do what is right.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.