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About the Role
Hilton Long Island/Huntington is seeking friendly, polished, and service-focused Guest Service Agents to join their Front Office team. This role involves welcoming guests, managing arrivals and departures, answering questions, resolving concerns, and creating a smooth, enjoyable hotel experience. The ideal candidate is warm, dependable, and comfortable in a busy hotel environment. Training is available for candidates with strong customer-service skills and a genuine interest in hospitality.
Responsibilities
- Welcome guests with a friendly, professional, and helpful approach.
- Complete guest check-ins and check-outs accurately and efficiently.
- Verify reservations, identification, payment methods, and room assignments.
- Recognize Hilton Honors members and provide applicable benefits.
- Answer questions about the hotel, amenities, services, and surrounding area.
- Respond to guest requests and coordinate with Housekeeping, Engineering, Security, and other departments.
- Handle telephone calls, messages, reservations, and general inquiries.
- Process payments, deposits, and adjustments in accordance with hotel procedures.
- Maintain accurate guest accounts and protect confidential information.
- Resolve routine guest concerns and involve a manager when additional assistance is needed.
- Communicate special requests, VIP arrivals, accessibility needs, and service issues.
- Maintain a clean, organized, and professional Front Desk and lobby environment.
- Review shift information, hotel activity, group arrivals, and special events.
- Complete shift reports, logs, and required documentation.
- Follow all safety, security, emergency, and cash-handling procedures.
- Perform other Front Office and guest-service duties as assigned.
Requirements
- A genuine desire to provide excellent guest service.
- Strong communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to remain calm, organized, and courteous during busy periods.
- Good judgment and problem-solving skills.
- Basic computer proficiency and ability to learn hotel systems.
- Ability to stand for extended periods and perform the physical requirements of the position.
- Reliable attendance and punctuality.
- Flexibility to work mornings, evenings, overnights, weekends, and holidays based on hotel needs.
Skills
- Customer service
- Hospitality
- Communication
- Interpersonal skills
- Problem-solving
- Computer proficiency
Location
- Melville, New York
Work Type
- Full-Time
- Part-Time
Experience Level
- Previous hotel experience is helpful
- Previous hotel, customer-service, retail or hospitality experience preferred
- Hilton or other major-brand hotel experience is a plus but not required
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $19–$22 per hour
Benefits
- Competitive hourly compensation
- Medical, dental and vision insurance for eligible employees
- 401(k)
- Paid time off and paid holidays for eligible employees
- Employee assistance program
- Hilton team-member travel discounts
- Training and professional-development opportunities
- Career growth across the Blue Sky Hospitality Solutions portfolio
About the Company
- Managed by Blue Sky Hospitality Solutions, LLC
- WELCOME THE GUEST. OWN THE EXPERIENCE. MAKE IT MEMORABLE.
Equal Opportunity
- Blue Sky Hospitality Solutions, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other status protected by applicable law.