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About the Role
Gyde is seeking a Lead Product Manager to own key areas of our AI agent portfolio, specifically production voice and SMS agents that handle client conversations. You will report to the Head of Product and act as a senior, hands-on individual contributor accountable for outcomes. As an early product hire, your focus will evolve with the roadmap, taking AI agents from concept through production, adoption, and measurable revenue impact in a regulated domain.
Responsibilities
- Set the product strategy and roadmap for your area of the agent portfolio, adapting to market shifts and learnings.
- Guide conversational AI agents from concept through production launch, adoption, and revenue impact.
- Own prioritization for your area, determining what ships, waits, or is not built.
- Define 'good' for each agent, including call success rubrics, evaluation coverage, escalation behavior, and compliance, driving improvement loops with engineering.
- Translate insights from brokers, agency operators, and clients into the roadmap, spending time in the field (~25% travel) and validating with proof-of-concepts.
- Define success metrics for initiatives, tying them to revenue per broker.
- Align founders, engineering, design, and partner success on direction, scope, and sequencing, communicating strategy and progress clearly.
Requirements
- 8+ years of product management experience.
- 2+ years shipping AI/ML-powered products to production, ideally in a regulated or workflow-heavy domain.
- Demonstrated record of owning product strategy and roadmaps end-to-end.
- Fluent in LLM product development, including evals, prompt iteration, and quality/latency/cost trade-offs.
- Track record of defining metrics and designing experiments to drive product decisions, balanced with qualitative customer insight.
- Daily use of AI tools for prototyping, testing, and validation.
- Hands-on approach, including listening to calls, reading transcripts, and writing initial drafts.
- Preference for shipping a scoped V1 that generates signal over a complete V3 that does not.
- A point of view on how AI agents will change insurance distribution and a desire to test it in production.
- Exceptional communication skills and ability to drive alignment without relying on authority.
- Experience with voice AI or telephony products is a plus.
- Medicare/ACA or adjacent insurance domain knowledge is a plus.
- Early or founding PM experience is a plus.
Skills
- Product Management
- AI/ML Product Development
- LLM Product Development
- Conversational AI
- Voice AI
- Telephony Products
- Product Strategy
- Roadmap Development
- Metrics Definition
- Experiment Design
- Qualitative Customer Insight
- Prototyping
- AI Tools
- Communication
Location
- Austin, TX
- New York, NY
Work Type
- Hybrid
Experience Level
- 8+ years of product management experience
- 2+ years shipping AI/ML-powered products
Salary/Compensations
- OTE: $180,000 - 210,000
Benefits
- Competitive benefits package
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Retirement Plan (e.g., 401K)
- Parental Leave
About the Company
- Insurance brokers are underleveraged assets in the healthcare value chain, guiding millions through plan selection and care navigation with outdated tools.
- Gyde is building the first AI-native insurance brokerage platform to automate operations, power intelligent voice and chat, and predict coverage needs.
- The company acquires traditional brokerages and transforms them into data-driven organizations using its platform for efficiency, personalization, and scale.
- Gyde's founding team has experience from Oscar, Stripe, Vista Equity Partners, and Alpine.
- The company raised $60M in financing led by Lightspeed, with participation from Optum Ventures, Crystal Venture Partners, Virtue, MVP Ventures, and others.