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About the Role
This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.
Responsibilities
- Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
- Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
- Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
- Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
- Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
- Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
- Perform other duties/projects as assigned by business management as needed
Requirements
- High School Diploma/GED
- 30 days T-Mobile Mobile Associate experience (Preferred)
- 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Coaching
- Communication
- Customer Needs Identification
- Customer Service
- Digital Transformation
- Leadership
- Mobile Telecommunications
- Product Knowledge
- Relationship Building
- Sales
Location
- Retail partner locations
Work Type
- Full-time
- Part-time
Experience Level
- 30 days T-Mobile Mobile Associate experience
- 6 months of customer service and/or sales experience
Education Level
- High School Diploma/GED
Salary/Compensations
- $21.50/hour base pay
- $18,000 annualized incentive target
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Competitive base salary and compensation package
- Multiple wealth-building opportunities
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU!
- Our Total Rewards Package ensures that employees get the same big love we give our customers.
- We are UNSTOPPABLE for our employees!
- The Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!
- We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
- Talent comes in all forms at the Un-carrier.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.