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About the Role
As an Intake Specialist at Olinsky Law Group, you will be the first point of contact for clients and potential clients, playing an integral role in managing legal cases throughout the litigation process. This role offers an opportunity to make a meaningful impact while building a rewarding career within a collaborative and supportive team environment.
Responsibilities
- Greet clients and visitors professionally and courteously.
- Answer calls from clients and potential clients, fielding their questions.
- Perform client intakes at all levels of the legal process.
- Contact clients to assist them in completing their intake process.
- Assist in processing, maintaining, and managing cases through the intake process.
- Help maintain the case management database, Litify (Salesforce).
- Maintain confidentiality and adhere to firm policies and procedures.
- Assist with filing, scanning, and organizing documents as needed.
Requirements
- Proficiency in Microsoft Office Outlook and MS Word required.
- Knowledge of a multi-line telephone system.
- Proficiency on computers.
- Excellent data entry and typing skills.
- Excellent verbal and written communication skills, including the ability to communicate professionally with peers and clients.
- Self-starter with the ability to work independently as well as part of a team.
- Ability to work in a team environment and multitask.
- Ability to problem-solve.
- Extremely well organized.
- Deadline focused, strong attention to detail with a high level of accuracy.
Skills
- Customer Service
- Microsoft Office Outlook
- MS Word
- Salesforce
- Litify
- Data Entry
- Typing
- Verbal Communication
- Written Communication
- Teamwork
- Multitasking
- Problem-solving
- Organization
- Attention to Detail
Location
- Remote
Work Type
- Full-time
Experience Level
- Customer Service experience strongly desired
- Salesforce and/or Litify experience a plus
Education Level
- Associate Degree
- Paralegal Certificate
Benefits
- Paid Time Off (PTO)
- Company Paid Holidays
- Employee Assistance Program
- 401k Plan (Roth & Pre-Tax)
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Short- & Long-Term Disability Insurance
- Health Savings Account (HSA)
About the Company
- Olinsky Law Group is a Social Security Disability law firm.
- The team values collaboration, growth, and professional development.
- Core values include: We Care Deeply, We Work Hard, and We Win Together.
- The firm is committed to supporting both clients and employees.