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About the Role
The Line Service Manager leads and oversees all Line Service Technicians, ensuring a highly productive, safety-focused, and customer-centric operation. This role drives operational excellence and fosters a culture of accountability, engagement, and continuous improvement through strong planning, communication, and leadership.
Responsibilities
- Lead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activities.
- Coordinate staffing schedules to meet operational demands.
- Carry out Line Service Technician duties as needed to support the team.
- Ensure completion of all required shift duties, checklists, and operational procedures.
- Identify and resolve operational issues using sound judgment and established policies.
- Manage and execute special projects as assigned.
- Motivate, coach, and develop Line Service Technicians to achieve performance goals.
- Mentor and support Shift Leads in managing daily operations across all shifts.
- Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld.
- Ensure all personnel are trained and compliant with company SOPs and operational standards.
- Foster a positive, respectful, and high-performing team environment.
- Promote and maintain a strong safety culture aligned with SMS and company policies.
- Oversee ramp safety procedures and promptly address safety concerns.
- Ensure adherence to all company policies, SOPs, and regulatory requirements.
- Lead IS BAH/Safety Program initiatives and committees to improve safety performance.
- Ensure incident reporting, investigation, and corrective action follow-through.
- Protect customers, employees, and equipment from harm at all times.
- Deliver and uphold a high standard of customer service for crew, passengers, and clients.
- Continuously challenge and improve the customer experience.
- Maintain a professional and positive company image with all stakeholders.
- Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL).
- Manage departmental budgets, including labor and operational expenses.
- Monitor equipment performance and report malfunctions or damage to the General Manager.
- Complete and submit required reports accurately and on time.
- Communicate effectively with team members, leadership, and cross-functional partners.
- Perform additional duties as assigned by leadership.
Requirements
- High school diploma or equivalent; Associate’s degree preferred.
- Experience in FBO or aviation line operations.
- Previous leadership or management experience preferred.
- Demonstrated experience in a high service environment.
- Strong leadership, communication, and organizational skills.
- Ability to motivate and develop teams in a fast-paced environment.
- Routine exposure to outdoor weather conditions, including heat, cold, and precipitation.
- Exposure to fumes, noise, moving mechanical parts, and vibration.
- Work environment is typically loud and physically demanding.
- Regularly required to stand, walk, and use hands and arms to handle equipment.
- Frequently required to climb, balance, stoop, kneel, crouch, sit, or crawl.
- Must be able to lift and/or move up to 75 pounds.
- Applicants must be legally authorized to work in the United States for any employer.
- Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
Skills
- Leadership
- Communication
- Organizational skills
- Team motivation
- Team development
- Customer service
- Operational excellence
- Safety management
- Budget management
- Fuel quality control
- Inventory management
Location
- Farmingdale, NY 11735
Work Type
- Full Time
Experience Level
- Previous leadership or management experience preferred
Education Level
- High school diploma or equivalent
- Associate’s degree preferred
Salary/Compensations
- $75,000.00 - $85,000.00
- $75,000- $85,000 + bonus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Holidays
- Additional voluntary benefit options
About the Company
- Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees.
Equal Opportunity
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws.
- Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.