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About the Role

The Senior Business Process Consultant (BPC) for Wolters Kluwer (WK) - CT Corporation - is responsible for driving the strategy, definition, design and implementation of new/upgraded customer-facing or internal products and process improvements to improve revenue growth, optimize operational efficiencies and achieve company goals and objectives. The Senior BPC will advise management and lead others in solving complex problems, supporting the business with innovative solutions to achieve desired outcomes.

Responsibilities

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
Lead others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
Lead the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates
Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
Partner with business owners to analyze and fully understand project goals and objectives
Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements
Create use case documentation, process flows, paper prototypes/wireframes
Determine the impact of new functionality to existing processes and functionality
Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
Act as the point person for clarification of specifications and requirements throughout development
Provide business leadership throughout development
Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach
Review and sign off on all project documentation
Provide on-going/ad-hoc support for all internal teams throughout development
Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
Identify and mitigate risks and issues that may delay release or increase costs
Escalate or engage additional resources to resolve issues in a timely manner
Keep project stakeholders informed of project progress and issues
Assume final accountability for the success of each improvement initiative
Facilitate a smooth transition of a quality project/upgrade to a production environment
Review and approve QA test approach, test cases and test results documents
Create and execute user acceptance testing materials/plans for internal users
Support the preparation and execution of user acceptance tests and/or beta tests for external customers
Perform production migration shakeout
Document project release notes to accompany the release
Facilitate the transition of knowledge to the functional and supporting teams within the organization
Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase
Participate in training initiatives to educate internal teams and end users
Support internal teams to effectively utilize existing tools to perform daily activities
Manage time and company resources appropriately
Perform other duties as requested by the Director – Business Capabilities

Requirements

Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute
8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute
Eliciting and documenting clear functional and detailed requirements
Demonstrating strong analytical and problem-solving skills
Defining solutions to operational and technical issues
Translating business needs into creative system/process requirements
Initiating and implementing process improvement initiatives
Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall)
Demonstrating project management skills
Demonstrating organization, time management, and multi-tasking skills
Collaborating across multiple internal teams
Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio
Domestic travel less than 25% of work time
Ability to travel independently
Ability to travel by air

Skills

Business Analysis
Operations
Product Development
Project Management
Requirements Management
Diagramming Tools
Microsoft Office Suite

Location

Remote

Work Type

Full-time

Experience Level

Senior
8 years of experience
10-12 years of experience

Education Level

Bachelor’s Degree in Business, Information Technology or related discipline
Master’s Degree in Business Administration

Salary/Compensations

$107,500.00 - $188,400.00 USD

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer is a global leader in professional information services.
Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Equal Opportunity

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
Our interview process is designed to assess your individual skills, experiences, and communication style.
We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.