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About the Role
Own revenue generation for the Esplanade and all private and public-facing meeting and event spaces. Lead the full sales lifecycle from inquiry through contract execution, ensuring bookings are well-scoped, profitable, and aligned with tenant-first priorities. Drive consistent revenue while positioning the Esplanade as a lifestyle destination.
Responsibilities
- Own the vision and strategy for the meeting and events revenue service line.
- Manage the public and private sales of a large conference center, outdoor plaza and upstairs patio event space.
- Funnel additional venue bookings to the in-house restaurant operator’s restaurant and private dining venues.
- Create and drive a deeply integrated partnership with Episcope hospitality to cross-pollinate venue sales and drive significant catering revenue.
- Upsell catering services to private and public clients.
- Build and maintain a strong pipeline for meeting and event venue bookings through paid external marketing, relevant networking opportunities, and on-site promotional activations.
- Build strategic relationships on campus and in tenant suites.
- Stay embedded with all additional restaurant partners on the Esplanade campus to build a strong referral pipeline and bolster retail business.
- Design intentional campaigns that make the building a magnetic destination.
- Showcase amenities through targeted activations and service showcases.
- Act as the architect for meeting and event execution, defining the goals, logistics, and "run-of-show" frameworks for delivering exceptional event and meeting service.
- Serve as the primary "Connector" for internal and external partners.
- Lead the intake process with curiosity, understanding clients' visions to translate expectations into a flawless brand reality while maximizing revenue potential.
- Prioritize and champion on-site operators and local partners to create a cohesive thriving hub.
- Orchestrate vendor selection and alignment.
- Manage budget with an entrepreneurial mindset.
- Proactively forecast market patterns and provide strategic recommendations on promotional or sales strategies during off-peak periods.
- Track metrics through revenue and engagement data to inform planning decisions.
Requirements
- 4+ years of experience driving sales leads and meeting revenue goals, preferably in large unique venue spaces.
- 1+ years experience managing at least one full-time direct report.
- Proven experience owning operational standards, service delivery, and team performance in high-volume or high-touch environments.
- End-to-end event planning and execution experience.
- Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
- Effective escalation owner, resolving complex event issues quickly while protecting the guest experience.
- Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
- Adaptable and confident learning new systems for membership and program management.
Skills
- Sales pipeline management
- Catering sales
- Event planning and execution
- Relationship building
- Budget management
- Revenue generation
- Client relationship management
- Marketing campaign design
- Operations management
- Cross-functional collaboration
- Proficiency with Google Workspace, Slack, and event platforms
Location
- Phoenix, AZ
Work Type
- Onsite
- Full-time
Experience Level
- 4+ years of sales experience
- 1+ years of management experience
Salary/Compensations
- $86,000 plus 2% commission on venue sales and up to a $4k annual bonus
Benefits
- FREE employee-only medical coverage
- 4% employer 401(k) match
- FREE short-term disability
About the Company
- Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office.
- Partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite.
- Onsite is a cutting edge, workplace experience platform that delivers what office tenants need to make every day productive and maximize their workplace outcomes.
- Onsite is delivered through four pillars: People, Services, Spaces, and Technology.
- Spaces designed for work, however, and wherever employees want.
- Services curated for members, with programming designed to inspire collaboration.
- People dedicated to building community and activating experiences.
- Technology that enables it all to happen Onsite.
Equal Opportunity
- Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!