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About the Role

The Small Business Account Manager is accountable for managing relationships with high credit risk Business Credit Members. The primary objective is to build rapport, understand issues driving poor financial performance, and implement action plans to improve performance or minimize credit losses. The role also involves recommending credit applications, managing loan loss provisions, and completing government guarantee claims when necessary.

Responsibilities

Manage relationships and partner with Members and insolvency professionals, providing excellent service and professionalism.
Develop and implement strategies to return high-risk loans to performing status or minimize credit losses.
Stay informed about market and regulatory changes to incorporate into credit recovery strategies.
Support monthly reporting as required under Board Credit Management policy for regulatory compliance.
Maintain Watch List summary reporting with action plans and key dates to reduce exposure.
Manage Third Party Demands.
Provide stewardship to the Small Business lending portfolio through regular reviews of credit quality.
Enhance the profile of the Small Business Credit team through open communication.
Create efficiency in the credit approval process through streamlined applications and automation.
Foster a culture of shared, proactive risk management with Delivery partners.
Build strong relationships with specialist legal, accountants, and Trustees to implement insolvency strategy.
Achieve satisfactory audit results on external and internal reviews and act on recommendations.

Requirements

Relationship Management experience with Members.
Experience as a Small Business or Commercial Banking Relationship Manager.
Ability to distill important information and communicate concisely, both verbally and in writing, tailored to the audience.
Understanding of estate lending (Residential income producing asset types).
Understanding of Small Business operating businesses and working capital needs.
Insolvency / workout experience and ability to build relationships with insolvency professionals.
Strong understanding of small business structures.
Excellent analytical skills in financial statements, cash flow mechanics, and business plans.
Sound understanding of small business lending security documentation, including work-out techniques and remedies.
Strong negotiation skills.
Demonstrated ability to initiate action to achieve results and meet deadlines.
Drive and determination.
Time management skills and ability to move credit requests forward under pressure.
Excellent verbal and written communication skills.
Strong computer competency (Word/Excel/Outlook).
Comfort learning and adopting new digital tools, with an openness to using AI-enabled technology.
Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
Critical Thinking: Ability to analyze, evaluate and interpret information and apply logic and problem-solving.
Data Driven: Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
Curiosity & Flexibility: Comfortable navigating and embracing change and uncertainty, continuously learn and grow.

Skills

Relationship Management
Analytics
Diligence
Objectivity
Insight
Accuracy
Flexibility
Creativity
Negotiation
Time Management
Communication (Verbal and Written)
Computer Competency (Word/Excel/Outlook)
AI-enabled technology
Low/no code tools (e.g., Microsoft Power Platform)
Generative AI productivity tools (e.g., Microsoft Copilot)

Location

St. Catharines Corporate Office, 75 Corporate Park Drive, St. Catharines, ON
Toronto Corporate Office, 3280 Bloor St W, Etobicoke, ON

Work Type

Hybrid

Experience Level

Minimum 5 years' experience in Small Business Credit underwriting, relationship management and risk management in a financial services environment.

Education Level

University Degree in Business, Finance, or related discipline, or an equivalent combination of education and experience.

Salary/Compensations

CAD $68,800.00 to $103,200.00 annually.

Benefits

Inclusive and collaborative working environment
Tools and technology to delight candidates and clients
Opportunity to work with and learn from diverse industry leaders
Hybrid work arrangements
In-person office time for collaboration, innovation, and relationship building

About the Company

Meridian is Ontario’s largest credit union, and second largest in Canada, serving over 380,000 Members.
Meridian has over 80 years of banking history and is 100% member-owned.
With 87 retail branches and 15 Business Banking Centers across Ontario and $32B in assets under management, Meridian offers a full range of financial products and services.
With over 2200 employees and corporate offices in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings.
Meridian is committed to investing in the communities it serves and building on its momentum to help members achieve their best life.

Equal Opportunity

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
Meridian is dedicated to employing a workforce that reflects the diversity of the communities and Members in which it lives and serves.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.