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About the Role
H.O. Penn Machinery is hiring a Technical Communicator specializing in Power Systems. This role involves providing technical assistance, troubleshooting, and training to support technicians, customers, and internal teams, contributing to the growth and development of power systems processes and projects. The position emphasizes a culture focused on safety and continuous improvement.
Responsibilities
- Provide technical assistance to support technicians, supervisors, and managers to troubleshoot EPG problems with proactive resolutions.
- Effectively track, document, and communicate product problems and resolutions.
- Work with technicians, supervisors, and managers to troubleshoot product problems.
- Act as a liaison between technicians, supervisors, managers, Caterpillar factory, and other vendor personnel.
- Provide backup to other Technical Communicators as needed.
- Develop close working relationships with Power Systems groups (Technicians, New Sales, Product Support Sales Reps, Rental) to provide technical assistance in support of initiatives.
- Provide technical assistance with special projects.
- Assist with the communication of training/tooling needs.
- Assist with parts stocking on new engines.
- Assist with new product introductions.
- Conduct CAT ET, SIS, and other technical-related software training.
- Conduct product safety training.
- Conduct EPG NPI's and other product trainings.
- Be an active part in the continuous improvement of H.O. Penn’s safety culture.
- Timely completion of any required safety training for self.
- Adherence to all Environmental, Health, and Safety Policies.
- Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task.
Requirements
- Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.
- Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
- Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.
- Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.
- Experience developing and delivering technical training, including product, safety, and diagnostic software training.
- Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.
- Standing and/or sitting for prolonged periods of time.
- Hand coordination (typing and writing).
- Occasional forward bending and reaching.
- Occasional walking and climbing stairs.
- Carrying (up to 20lbs.).
Skills
- Caterpillar engines
- Generators
- Controls
- EPG products
- CAT ET
- SIS
- Technical software applications
- Troubleshooting
- Problem-solving
- Verbal communication
- Written communication
- Technical training development
- Product training
- Safety training
- Diagnostic software training
- Relationship building
- Technical liaison
Location
- Poughkeepsie, NY
- Bloomingburg, NY
- Bronx, NY
- Medford, NY
- Holtsville, NY
- Newington, CT
Work Type
- Full-time
Experience Level
- Minimum 5 years of experience
Education Level
- Technical degree in Diesel, Electrical, or Mechanical Technology (Preferred)
- Caterpillar certifications (Preferred)
Salary/Compensations
- $90,000-$115,000/year
- Bonus Potential: 15%
Benefits
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided laptop, cell phone, & vehicle
About the Company
- H.O. Penn Machinery is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.