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About the Role

ADTRAV is seeking a Travel Agent – Leisure to manage all aspects of trip booking and vacation management for a luxury corporate account. This role requires strong organizational and communication skills, with experience in direct sales and customer development. The agent will be a key player in growing repeat sales and supporting marketing initiatives by qualifying customers and booking travel reservations.

Responsibilities

Provide consultations with potential and current clients to assist them in making vacation plans.
Answer calls and emails promptly from luxury corporate clients requesting new travel arrangements or changes to existing itineraries.
Book and issue airline, hotel, car, and other tour reservations through GDS system.
Establish and maintain a high-level knowledge of destinations and travel options.
Oversee all stages of the travel management process including payables/receivables, client care, and confirming travel arrangements.
Be responsive to clients throughout the planning process.
Meet all KPIs as required for the position (e.g., revenue generation, average commission, conversion rate, service fee penetration).
Document all information in the CRM to track contacts and the stages of the planning process.
Utilize various applications, including GDS, online booking tools, and various internal applications.
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
Provide excellent customer service in every interaction with travelers, showing empathy and identifying/solving traveler issues.
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build knowledge and skills in the industry.
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Other duties as assigned.

Requirements

High school diploma or equivalent required.
At least 2 years of leisure travel experience, with emphasis on using a consultative planning approach.
Minimum 2 years of successful sales experience.
Experience using a GDS System; Sabre required, Amadeus a plus.
Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
Experience booking international travel.
Highly knowledgeable of city, airline, hotel, and car rental codes.
Strong computer and typing skills, with the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Strong customer service orientation with proven ability to establish and develop relationships.
Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
Experience using a CRM to enter and track activities.
Excellent English written and verbal communication skills.
Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
Strong attention to detail with emphasis on accuracy and quality.
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Able to respond quickly in a dynamic and changing environment.
Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to sit and work at a computer for extended periods of time, without leaving the work area.
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed.
Able to travel up to 15% to attend client, vendor, and company events.
Able to maintain confidentiality of company and client information.
Able to successfully pass a credit, criminal, and/or employment reference background check.

Skills

GDS System (Sabre required, Amadeus a plus)
Fly America
Open Skies
Federal travel regulations
International travel booking
Microsoft Office suite (Outlook, Word, Excel, Teams)
CRM usage
Communication skills
Listening skills
Attention to detail
Time-management
Organizational skills

Location

Remote

Work Type

Full-time

Experience Level

2+ years of leisure travel experience
2+ years of sales experience

Education Level

High school diploma or equivalent

Salary/Compensations

$24-26/hour with additional earning potential through commission

Benefits

Medical
Dental
Vision
Life insurance
Disability insurance
Flexible Spending Accounts
401(k)
PTO

About the Company

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States.
We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Equal Opportunity

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.