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About the Role
H.O. Penn Machinery is hiring a Field Service Supervisor for Power Systems in Bronx, NY. This role involves overseeing service operations, ensuring customer satisfaction, and driving growth through sales support and team development.
Responsibilities
- Deliver and sell service of recognized superior value by providing necessary key resources.
- Communicate effectively with stakeholders on work scope, changes, and job status.
- Oversee technician performance to ensure efficient, profitable, and safe job completion.
- Assure assigned service operations are completed successfully by providing necessary resources.
- Ensure profitable service operations by meeting service dashboard expectations.
- Provide a high level of customer satisfaction for the assigned area.
- Collaborate with EPG Field Service Manager and Product Support Sales Reps on growth opportunities.
- Develop relationships with Power Systems groups to communicate schedules, costs, and coordinate work.
- Advise EPG Field Service Manager on adequate technician coverage.
- Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety.
- Build a high-performing team through coaching, feedback, and accountability.
- Take accountability for talent development through regular reviews and discussions.
- Be an active part in the continuous improvement of H.O. Penn’s safety culture.
- Complete required safety training for self and direct/indirect reports.
- Adhere to all Environmental, Health, and Safety Policies.
- Understand job risks and take appropriate steps to mitigate them, including wearing required PPE.
Requirements
- 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
- Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
- Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
- Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
- Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
- Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
- Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.
- Standing and/or sitting for prolonged periods of time.
- Hand coordination (typing and writing).
- Occasional forward bending and reaching.
- Occasional walking and climbing stairs.
- Carrying (up to 20lbs.).
- Reasonable accommodations made as needed.
Skills
- Troubleshooting
- Repair oversight
- Coaching
- Developing technicians
- Accountability
- Performance management
- Safety management
- Productivity management
- Technical knowledge of electric power generation (EPG) systems
- Engine knowledge
- Electrical component knowledge
- Diagnostic processes
- Service operations management
- Resource scheduling
- Workload prioritization
- Customer relationship building
- Issue resolution
- Customer satisfaction
- Business acumen
- Financial acumen
- Service profitability management
- Productivity metrics management
- Operational performance goal management
- EHS requirements understanding
- Risk mitigation
- Safety culture promotion
- Communication skills
Location
- Bronx, NY
Work Type
- Full-time
Experience Level
- 5+ years of experience in field service operations
- Supervisory experience
Salary/Compensations
- $80,000-$105,000/year
Benefits
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided laptop
- Company provided cell phone
About the Company
- H.O. Penn Machinery is hiring.
Equal Opportunity
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.