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About the Role
Assists in managing housekeeping functions and staff daily to ensure guest rooms, public spaces, and employee areas are clean and well-maintained. Directs and works with the team to execute all housekeeping operations, focusing on guest and employee satisfaction and achieving operating budgets. Responsible for inspecting areas and implementing improvements.
Responsibilities
- Reviews staffing levels to meet guest service, operational needs, and financial objectives.
- Prepares work assignments based on rooms to be cleaned and prospective check-outs.
- Manages inventory to ensure adequate supplies.
- Supervises inspection programs for guestrooms and public spaces.
- Manages department operations to achieve or exceed budgeted goals.
- Ensures employees have proper supplies, equipment, and uniforms.
- Communicates areas needing attention to staff and follows up.
- Supervises daily housekeeping shift operations and ensures compliance with policies and standards.
- Participates in departmental meetings and communicates departmental goals.
- Conducts on-the-job training for new room attendants and provides follow-up training.
- Establishes and maintains open, collaborative relationships with employees.
- Schedules employees according to business demands and tracks time and attendance.
- Ensures employees understand expectations and parameters.
- Administers property policies, disciplinary procedures, and documentation.
- Observes employee service behaviors and provides feedback.
- Ensures employee recognition occurs on all shifts.
- Solicits employee feedback and addresses employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Reviews employee satisfaction results.
- Participates in interviewing and hiring team members.
- Sets a positive example for guest relations.
- Participates in developing and implementing corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction and continuous improvement during departmental meetings.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
Requirements
- High school diploma or GED and 2 years of experience in housekeeping or a related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no work experience required).
Work Type
- Full-time
Experience Level
- 2 years experience in housekeeping or related professional area
- No work experience required (with degree)
Education Level
- High school diploma or GED
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- W Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
- We are happy to provide accommodations to job applicants needing assistance.
- If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
- Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.