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About the Role
The Pharmacy Technician Supervisor leads the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. This role mentors staff, optimizes operational workflows, and resolves operational escalations, fostering a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance.
Responsibilities
- Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
- Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.
- Serve as the resource for complex intake issues, escalated provider inquiries, and system glitches.
- Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
- Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.
- Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.
- Ensure compliance with all applicable laws and regulations.
- Perform other duties as assigned.
Requirements
- Active, unrestricted Pharmacy Technician certification (CPhT)
- High school diploma or equivalent
- 4+ years of work experience in a pharmacy related field
- 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
- 1+ years of people or project management experience.
Skills
- Acute attention to detail
- Excellent written communication skills
- Excellent verbal communication skills
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 4+ years of work experience in a pharmacy related field
- 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
- 1+ years of people or project management experience.
Education Level
- High school diploma or equivalent
- Bachelor's degree
Salary/Compensations
- For California, Connecticut, New Jersey, New York, and Washington: $56,304.00 - $73,899.00 per year.
- For all other locations: $50,673.60 - $66,509.10 per year.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life insurance
- Disability insurance
- Paid wellness time and reimbursements
- Unlimited vacation program
- Annual performance bonuses
About the Company
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
- We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
- We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Equal Opportunity
- At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.