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About the Role
VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join their centralized Business Development Center supporting multiple automotive dealership locations. This role offers an excellent opportunity for individuals with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations to build a long-term career. No automotive dealership experience is required as paid training is provided. If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.
Responsibilities
- Handle inbound and outbound customer calls
- Respond to customer inquiries by phone, email, and text
- Follow up with automotive sales and service leads
- Schedule sales and service appointments
- Confirm and reschedule customer appointments
- Follow up with customers who have not yet scheduled
- Contact previous customers regarding future sales and service opportunities
- Respond quickly and professionally to internet and online leads
- Build strong relationships with customers and prospects
- Generate showroom and service department traffic
- Maintain accurate customer information and notes in dealership CRM systems
- Make proactive outbound calls to increase appointment opportunities
- Work with Sales and Service teams to ensure a smooth customer handoff
- Meet or exceed individual and team appointment-setting goals
- Track follow-up activities and customer interactions
- Deliver exceptional customer service throughout the entire customer journey
- Help identify opportunities to generate additional dealership business
Requirements
- Customer-focused and professional
- Friendly, outgoing, and energetic
- Comfortable making and receiving phone calls
- Confident communicating by phone, email, and text
- Organized and detail-oriented
- Comfortable working with computers and CRM systems
- Able to multitask in a fast-paced environment
- Goal-oriented and motivated by performance
- Dependable and punctual
- A strong team player
- Able to follow up consistently and professionally
- Interested in building a long-term career
Skills
- Customer Service
- Call Centers
- Inside Sales
- Retail Sales
- Hospitality
- Appointment Setting
- Client Relations
- Customer Experience
- Sales Support
- Lead Generation
- Account Management
- Business Development
- Automotive BDC
- Sales BDC
- Service BDC
- Business Development Center
- Internet Sales
- Internet Leads
- Automotive CRM
- Customer Relationship Management
- Sales Follow-Up
- Service Appointment Scheduling
Location
- Long Island, NY
Work Type
- Full-Time
- 5-Day Work Week
Experience Level
- No automotive dealership experience required
- Paid training provided
Salary/Compensations
- $45,000 – $80,000+
Benefits
- Medical Insurance
- Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Discounts on Vehicles, Parts & Service
- Disability Coverage
- Life Insurance
- Paid Training
- Professional Development
- Career Advancement Opportunities
- Employee Recognition Programs
- Supportive, Team-Oriented Environment
About the Company
- VIP Automotive Group is committed to creating a professional, supportive, and customer-focused environment where employees can build rewarding careers.
- Our centralized Business Development Center provides an opportunity to gain valuable experience in automotive sales, service, customer relations, lead management, appointment setting, and dealership operations.
- As you develop your skills and performance, opportunities may become available to advance within the BDC or into other areas of the dealership, including Sales, Service, Customer Relations, Internet Sales, and Management.