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About the Role
As a Customer Experience Intern, you will understand and elevate customer pain-points across the customer journey, acting on those with the highest impact. You will act as a connector between the organization’s strategy and customer expectations to help the business make bold decisions to foster an effortless customer experience. You will have the opportunity to alleviate top customer experience pain points through project managing process or tool enhancements and elevate others to think Customer First through enablement material.
Responsibilities
- Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.
- Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.
- Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues.
- Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.
- Implementing the customer-facing survey strategy to ensure we are consistently understanding our customer’s expectations.
- Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization.
Requirements
- Currently working towards a bachelor’s degree or higher from an accredited college. Preferably in Communications, Customer Experience, Business, or related field
- Strong customer service skills with the ability to directly communicate with customers in a customer centric manner.
- Experience in understanding and analyzing large datasets.
- Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.
- Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc
- Ability to work on-site in Austin, Texas
- Authorized to work in the United States without sponsorship
Skills
- Customer service
- Problem-solving
- Communication
- Customer advocacy
- Analytical skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
Location
- Austin, Texas
Work Type
- On-site
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree or higher
Benefits
- Flexible, competitive compensation
- Corporate housing accommodation
- Relocation assistance
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation leave
- Holiday leave
About the Company
- Emerson is a global leader in automation technology and software.
- Through deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
- With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
- We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.
- We are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable.
- We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet.
- We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.
- Emerson will only employ those who are legally authorized to work in the United States.
- This is not a position for which sponsorship will be provided.
Equal Opportunity
- Emerson is an Equal Opportunity/Affirmative Action employer.
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
- We are committed to providing a workplace free of any discrimination or harassment.