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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating to nearby stores when needed.

Responsibilities

Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
Use Point-Of-Sale (POS) system for all transactions.
Work in confined areas alone with an understanding of the Company’s security/safety policies and procedures.
Open and close the store when required.
Process money transfer transactions and efficiently manage point of sale operations.
Adapt well in the face of workplace stressors such as heavy verbal demands of customer service.
Perform transactions successfully while upholding Banking-related Compliance rules and regulations.
Maintain a harmonious work environment with colleagues through practice of mutual respect.
Sustain loss prevention protocols, strictly adhering to company policies and store standards.
Manage company funds, ensuring precise reconciliation with daily receipts and records.
Implement strong security measures to safeguard company funds and maintain financial integrity.
Perform daily reconciliation of transactions to ensure accuracy and transparency.

Requirements

Prior experience in customer service.
Previous experience handling financial transactions.
Fluency in both English and Spanish, with strong communication skills in both languages required.
Experience working with Microsoft Office Suite and general computer literacy.
Must be available to work (float) at nearby locations when needed.

Skills

Customer Service
Point-Of-Sale (POS) system
Money Transfer Transactions
Microsoft Office Suite
Computer Literacy
Communication Skills

Location

Store 308 - 592 8th Ave. New York, New York, 10018
Floating Store(s) 303 - 94 8th Avenue New York, New York 10011

Work Type

Full-time
In-person

Salary/Compensations

$17.00 per hour

Benefits

Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave

About the Company

Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
POM values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

We are passionate about diversity.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.