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About the Role

Outset invented AI-powered user interviews, used by global brands like Hubspot, Microsoft, Uber, and Nestle to gain deeper qualitative insights at speed and scale. This role owns participant recruitment across a global partner network, internal processes, and the product experience, aiming to build a predictable recruitment system at scale.

Responsibilities

Own partner performance and communication, assessing and optimizing each partner's quality, reliability, and best-fit use cases.
Negotiate preferred rates and commercial terms, and build the feasibility process for predictable recruitment as volume grows.
Design and document the end-to-end recruitment process, including fill-time benchmarks and a playbook for tracking at-risk projects.
Build internal enablement and training for the GTM team on recruitment processes.
Partner with Product and Engineering on the recruitment experience, including fraud detection, identity verification, quality flagging, and refunds.
Identify and spec internal tooling to reduce manual operations work.
Translate recruitment processes into content for Account Directors/AEs and customer-facing explanations.

Requirements

5–10 years in research operations, participant recruitment, or panel/vendor management with deep expertise in digital qualitative recruitment.
Hands-on understanding of panels and marketplaces, screeners, incidence and feasibility, quotas, incentives, fraud, and quality control.
Track record managing vendors and partners, including selection, negotiation, accountability, and spend management.
Genuine program management ability to manage complex, cross-functional problems and drive them to a working system.
Experience at both a large organization and a startup.
Strong communication skills to distill complex information into clear training, documentation, playbooks, and content.
Comfortable with AI tooling for content and automation.
Highly independent with the ability to define priorities as well as execute them.
Experience with quantitative recruitment is a plus.
Experience at a research platform, panel provider, or research agency is a bonus.

Skills

Digital qualitative recruitment
Quantitative recruitment
Vendor management
Partner management
Program management
AI tooling
Content creation
Training development
Cross-functional collaboration
Negotiation
Process design
System building

Location

Global

Work Type

Full-time

Experience Level

5-10 years

About the Company

Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.