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About the Role
The Receptionist is a key member of the Cushman & Wakefield onsite account team, responsible for shaping the day-to-day workplace experience for employees, guests, and visitors. This individual serves as the first point of contact, creating a warm, professional, and welcoming experience while supporting workplace operations and guest services.
Responsibilities
- Provide a warm, professional, and welcoming experience for all employees, guests, executives, vendors, and visitors.
- Serve as the first point of contact through in-person interactions, phone communication, e-mail, and Slack messaging.
- Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively.
- Maintain consistent front-of-house coverage during business hours.
- Build trusted relationships with employees, executives, cross-functional teams, vendors, and workplace partners.
- Support high-profile meetings, executive visits, VIP guests, and onsite events by assisting with logistics, catering, room readiness, supplies, and hospitality.
- Support workplace events, employee engagement initiatives, and special onsite activities.
- Perform general office and workplace support duties, including mail handling, shipping coordination, wayfinding, office tours, and logistical assistance.
- Provide professional, timely, courteous, and accurate service while maintaining strong knowledge of workplace operations, amenities, and protocols.
- Maintain ownership of the front-of-house appearance, cleanliness, and readiness.
- Proactively identify and escalate workplace concerns or maintenance needs.
- Collaborate with Security and workplace partners to support front-of-house operations, visitor management, and safety/security protocols.
- Support Lost & Found, luggage management, visitor check-in processes, and other front-of-house operational procedures.
- Learn quickly, follow detailed processes and procedures, and independently solve problems.
- Utilize workplace technology, communication tools, and software platforms.
- Perform daily operational responsibilities with initiative and accountability, including opening/closing, stocking supplies, completing requests, and meeting deadlines.
- Support cross-functional workplace initiatives and assist with special projects, operational tasks, and team priorities.
Requirements
- Minimum of 2 years of related work experience in front-of-house service or other high-touch service environments; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the role.
Skills
- Exceptional emotional intelligence, empathy, hospitality mindset, and interpersonal awareness.
- Detail-oriented, highly organized self-starter with the ability to manage multiple priorities in a fast-paced environment.
- Ability to adapt quickly and respond professionally to changing workplace needs.
- Integrity, accountability, professionalism, discretion, and strong customer service instincts.
- Approachable, polished, and professional image in personal appearance, manner, and demeanor.
- Ability to remain calm under pressure while confidently managing high-volume activity and workplace interruptions.
- Strong verbal and written communication skills.
- Ability to provide clear, professional, and service-focused communication.
- Ability to successfully use Slack as a primary communication tool.
- Proficiency with Google Workspace and other workplace technology platforms.
- Comfortable using ticket management systems such as Jira.
- Ability to quickly learn new systems, tools, and applications.
- Strong team player with a collaborative mindset.
- Willingness to support workplace operations and special projects.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum of 2 years of related work experience
Education Level
- Minimum of high school diploma or general education degree (GED).
- College degree and/or related experience and training preferred.
Salary/Compensations
- $24.52 - $28.85
Benefits
- Health, vision, and dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Competitive pay
About the Company
- Cushman & Wakefield is a global real estate services firm.
Equal Opportunity
- Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
- Discrimination of any type will not be tolerated.
- In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.