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About the Role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.
Responsibilities
- Install, maintain, and repair a diverse range of high-value analytical instruments.
- Deliver exceptional technical service.
- Build strong relationships with customers.
- Solve complex problems.
- Respond to emergency service calls.
Requirements
- Bachelor's Degree.
- No prior experience required.
- Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred.
- Strong electronics and mechanical aptitude with ability to diagnose issues down to component level.
- Proficiency with Windows operating systems, MS Office, and service management software.
- Ability to read and interpret technical diagrams, schematics and documentation.
- Valid driver's license.
- Must be able to obtain necessary credentials to access customer facilities.
Skills
- Excellent customer service skills.
- Professional demeanor.
- Strong verbal and written communication abilities.
- Fluency in English required.
- Demonstrated problem-solving capabilities.
- Analytical thinking.
- Experience with ultra-high vacuum systems and high voltage equipment preferred.
- Strong organizational skills.
- Ability to manage time effectively.
- Collaborative mindset.
- Ability to work independently.
Location
- Remote - NYC Territory
Work Type
- Standard (Mon-Fri)
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's Degree
- Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
- Advanced degrees or specialized certifications are a plus
Salary/Compensations
- $27.91–$41.86 per hour
- Variable annual bonus based on company, team, and/or individual performance results
Benefits
- Choice of national medical and dental plans.
- National vision plan.
- Health incentive programs.
- Employee assistance and family support programs.
- Commuter benefits.
- Tuition reimbursement.
- 120 hours paid time off (PTO).
- 10 paid holidays annually.
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
- Accident and life insurance.
- Short- and long-term disability.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP).
About the Company
- Thermo Fisher Scientific enables customers to make the world healthier, cleaner and safer.
- Develops solutions for challenges like protecting the environment, ensuring food safety, and finding cures for cancer.