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About the Role

As the Brand and Artist Operations and Logistics Project Manager, you are the operational backbone of our merchandise and experiential campaigns. You will be responsible for overseeing the end-to-end execution of large-scale merchandise projects for high-profile artists, with a specific focus on the operations and logistics of executing high-impact pop-up shops and experiences. You will own the administrative frameworks, manage complex budgets, supplier networks, manager 3rd party relationships and drive cross-functional alignment. Your goal is to ensure that every physical merchandise project is delivered flawlessly, on time, and on budget, turning creative vision into commercial reality with second to none administration and communication to all stakeholders.

Responsibilities

Oversee the complete lifecycle of large-scale merchandise campaigns from the moment of final creative approval through to consumer delivery.
Take the operational lead on bespoke physical pop-up shops (build-outs, staffing, POS systems).
Build, maintain, and own all critical project documentation, including master administrative tracking sheets, critical paths, supplier setup and payments summaries supported by production, legal and finance.
Take a lead on working with department heads and monthly budget updates for finance teams.
Create and manage accurate buying sheets.
Oversee inventory management to ensure optimal stock levels across all sales channels, avoiding overstock or out-of-stock scenarios.
Coordinate complex logistics, ensuring goods are shipped, tracked, and delivered seamlessly to global warehouses, physical retail partners, or pop-up locations.
Ensure all suppliers and partners are contracted and setup.
Manage project budgets meticulously, tracking all production, freight, marketing, and operational costs.
Work closely with production and brand teams to ensure projects remain commercially viable and hit predefined margin and profitability targets.
Schedule and lead regular project status meetings, acting as the central hub of information for all internal stakeholders.
Drive cross-functional collaboration, ensuring deadlines are met across Creative, Production, Brand Management, PR, Marketing, and E-commerce teams.
Act as the first line of defence for logistical or operational roadblocks, proactively solving problems before they impact the project timeline or consumer experience.

Requirements

Proven experience (typically 5+ years) in project management or operations, ideally within merchandise, events, retail, fashion, or music.
A deep understanding of supply chain, inventory management, global shipping, and the specific operational needs of both physical pop-ups and e-commerce platforms.
Exceptional administrative skills with advanced proficiency in Excel/Google Sheets.
Strong ability to build, manage, and reconcile complex project budgets.
Excellent interpersonal skills with the ability to confidently run meetings, hold cross-functional teams accountable to deadlines, and communicate clearly under pressure.
A cool-headed, proactive approach to resolving last-minute logistical hurdles in a fast-paced, high-stakes environment.

Skills

Project Management
Operations
Merchandise
Events
Retail
Fashion
Music
Supply Chain Management
Inventory Management
Global Shipping
Pop-up Shop Operations
E-commerce Operations
Excel
Google Sheets
Budget Management
Financial Reconciliation
Cross-functional Communication
Problem Solving

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

5+ years

About the Company

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity, Collaboration, and Commitment.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.

Equal Opportunity

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.