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About the Role
Firmdale Hotels is seeking a Food & Beverage Floor Manager to oversee daily operations and service standards for all outlets, including the restaurant, room service, and amenity spaces, while supporting banquet and event operations. This role is crucial for delivering exceptional guest experiences, leading the service team, driving financial performance, and upholding the highest hospitality standards.
Responsibilities
- Ensure all guest needs are met and exceeded.
- Maintain a visible presence on the floor to lead and support the service team.
- Handle guest complaints in accordance with company standards.
- Serve as a role model in guest engagement, hospitality, and professional presentation.
- Utilize guest history to personalize service experiences and ensure team awareness of VIP guests.
- Build and maintain strong guest relationships and collect guest feedback.
- Continuously evaluate and improve service standards and operational procedures.
- Support captains and kitchen teams on event execution during high volume periods.
- Ensure events are executed on time and in accordance with brand standards.
- Uphold all safety, service, and quality standards during event operations.
- Act as a floor leader to ensure service flow, guest satisfaction, and operational efficiency.
- Assist in recruiting and retaining high-caliber team members.
- Conduct effective pre-service meetings and provide consistent one-on-one coaching.
- Conduct performance appraisals for assigned team members.
- Identify training needs and coordinate appropriate development solutions.
- Uphold service standards and order-of-service guidelines.
- Maintain high standards of discipline, accountability, and professionalism.
- Ensure appropriate staffing levels for restaurant and event operations.
- Ensure team members maintain strong product, menu, and event knowledge.
- Support and maintain incentive programs; foster a positive, motivating, and professional work environment.
- Prepare and oversee weekly payroll.
- Prepare monthly department summaries, including sales performance, staffing updates, training initiatives, and operational improvements.
- Drive revenue goals and manage labor and operational costs.
- Assist with monthly inventory and stock take; address discrepancies.
- Ensure accurate completion of daily reports, opening/closing paperwork, and health department checklists.
- Oversee proper cash handling procedures.
- Ensure compliance with all company policies and local/state regulations.
Requirements
- Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City.
- Banquet and private event experience preferred.
- Strong leadership, communication, and organizational skills.
- Proficiency in Microsoft Office (including spreadsheet creation).
- Experience with POS systems (Micros, Aloha, etc.).
- NYC Food Handler's License required (or ability to obtain).
- TIPS certification preferred.
Skills
- Leadership
- Communication
- Organization
- Microsoft Office
- POS systems
- Guest service
- Team management
- Financial management
- Event execution
Location
- Crosby Street Hotel, New York, NY (SoHo)
Work Type
- Full-Time
- Exempt
Experience Level
- Minimum of 2 years of F&B management experience
Salary/Compensations
- $75,000 – $80,000
Benefits
- Generous paid time off, including NY sick and safe leave, personal days, vacation days, and holiday pay.
- Comprehensive medical, dental, and vision insurance.
- Life insurance.
- Transit benefits and New York Secure Choice enrollment from Day 1.
- Career growth and development opportunities, including an annual education reimbursement program up to $3,000.
- Complimentary staff meals while on shift.
- Free uniform dry cleaning.
- Staff appreciation events and recognition programs.
- Departmental and company-wide incentive programs.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
About the Company
- Firmdale Hotels is an award-winning collection of individually designed hotels, founded by Kit Kemp and Tim Kemp.
- Crosby Street Hotel, Firmdale's flagship in New York, sits in the heart of SoHo and is known for its vibrant interiors, celebrated public spaces, and loyal international clientele — offering a highly individualized style of service that is thoughtful, unpretentious, and deeply personal.
- Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
- Recognized by the hospitality and travel industries with awards such as Three Michelin Keys, Condé Nast Traveler 'Triple Crown', Readers' Choice Awards, Top-Rated Tablet Hotels of All Time, The Best Boutique Hotels in New York City, and Certified LEED® GOLD.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
- Please let us know if you need adjustments during the recruitment process.