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About the Role
The Head Teller is responsible for the overall operation of the teller line and building member relationships by providing outstanding service. This role also involves coaching and training branch employees to help them attain sales goals and ensuring the team provides excellent member experiences.
Responsibilities
- Develops schedules and ensures adequate teller service availability.
- Performs member transactions and other clerical duties.
- Performs the duties of the MSR position when needed.
- Assists coworkers in locating and reconciling posting errors on member accounts.
- Ensures all teller transactions and machine balancing are accurate and completed.
- Assigns duties and examines work for accuracy and conformance to policies.
- Leads the teller staff in member service excellence and sales referrals.
- Cross-sells credit union products and services.
- Studies and standardizes procedures to improve staff efficiency.
- Maintains harmony and ensures teamwork.
- Researches and adjusts errors.
- Addresses member and employee complaints with the Office Manager.
- Ensures Teller cash drawer levels conform to limits.
- Holds periodic meetings with staff to review policies, procedures, and compliance.
- Performs clerical functions related to establishing and servicing deposits, loans, and other products.
- Serves as vault teller, including ordering cash, verifying cash, filling orders, shipping coin, and maintaining vault security.
- Oversees proper availability of daily cash, money orders, and travelers checks for the branch.
- Performs Loan Originator duties, including taking applications and assisting members with loans.
- Investigates teller losses and institutes correction workflow.
- Responsible for member coin processing, machine maintenance, and upkeep.
- Mentors new employees.
Requirements
- Prior experience in traditional or electronic banking services is required.
- Successful candidate must possess excellent communication and interpersonal skills.
- Previous sales experience is essential.
- Ability to work in a team environment is essential.
- Achieving quarterly sales is an essential component of the position.
- Employees looking to advance must consistently meet sales goals.
Skills
- Communication skills
- Interpersonal skills
- Sales skills
- Teamwork
Location
- Mystic
Work Type
- Full-time
Experience Level
- Prior experience in traditional or electronic banking services
- Previous sales experience
About the Company
- Charter Oak Federal Credit Union Team
Equal Opportunity
- Equal Opportunity Employer Veterans/Disabled.