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About the Role
This role involves leading the day-to-day operations of the marketing suite, ensuring brand consistency and readiness for viewings. It focuses on driving direct sales through customer engagement and relationship management with estate agents, while also supporting marketing initiatives and contributing to sales targets.
Responsibilities
- Lead day-to-day operations of the marketing suite, ensuring brand consistency and presentation readiness.
- Drive direct sales by managing customer inquiries, follow-ups, appointments, and maintaining a sales pipeline.
- Develop and maintain strong relationships with local estate agents to maximize referral sales and market reach.
- Monitor, record, and report weekly sales activity, visitor numbers, feedback, and KPIs to senior management.
- Collaborate with marketing to support local campaigns and events for lead generation and footfall.
- Ensure show homes, communal areas, and marketing materials are maintained to a high standard.
- Support the preparation and execution of launches, open days, and sales events.
- Provide market feedback and competitor insights to inform pricing, product, and marketing strategies.
- Champion the customer journey, ensuring a professional, welcoming, and informative visitor experience.
- Contribute to achieving sales targets and project deadlines.
Requirements
- Proven experience in residential sales, ideally within London’s new homes market.
- Strong understanding of working with local agents and driving referral sales.
- Highly organised with excellent reporting skills and attention to detail.
- Confident communicator with strong presentation skills and an eye for design and quality.
- Ability to thrive in a fast-paced, target-driven environment.
- Customer-centric mindset with a commitment to delivering an exceptional buyer experience.
- Proficient in CRM and sales reporting tools.
- Proactive and self-motivated with a ‘hands-on’ approach.
- Flexible and adaptable, able to manage multiple priorities.
- Commercially minded with an understanding of the London property market.
- Strong team player who can also work independently.
Skills
- Sales
- Customer Relationship Management (CRM)
- Sales Reporting
- Communication
- Presentation Skills
- Marketing Support
- Event Management
- Market Analysis
- Negotiation