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About the Role

Five Keys is seeking a Digital Navigator to provide in-person digital literacy coaching and technical support to system-impacted individuals and adult learners. This role is crucial for supporting the organization's Digital Equity initiatives.

Responsibilities

Deliver in-person digital literacy support during programming hours
Provide individual and small group coaching on basic technology topics
Help oversee the flow and navigation of the digital access space
Offer drop-in technical support tailored to diverse learning styles and comfort levels
Support participants with digital access tasks
Coordinate and/or facilitate technology workshops
Conduct one-on-one student intake and enrollment to develop individualized learning plans
Maintain accurate, timely records using Google Sheets and internal tracking systems
Conduct regular follow-up with referrals to determine participant progress
Uphold trauma-informed, culturally responsive practices in all participant interactions
Attend all training and professional development opportunities
Attend regular supervisory and team meetings
Abide by Five Keys, funding partners, and community site policies and procedures
Other duties as assigned

Requirements

Ability to maintain strong and appropriate boundaries with personal identifying information
Ability to recognize, address, and mediate conflict in a supportive manner
Excellent interpersonal boundaries, organizational skills, and emotional intelligence
Ability to handle multiple deadlines and tasks simultaneously
Advanced problem-solving skills with the ability to tactfully address and resolve questions/concerns
Ability to be flexible and to shift between structured workshops and informal drop-in support
Willingness and ability to efficiently travel between program sites and jail facilities
Comfort working independently in dynamic environments, including community spaces and jail facilities
Familiarity with trauma-informed, community-centered, and culturally responsive practices
Must wear provided PPE and adhere to all safety guidelines and requirements
Lifting items that weigh up to 25 lbs.; reaching, bending, carrying, and stooping within the daily routine
Successfully obtaining jail clearance for positions working in county jails or probation locations
Submitting proof of clear TB results

Skills

Strong working knowledge of computers, mobile devices, and internet navigation across various platforms (Google Workspace, email, browsers, etc.)
Ability to troubleshoot devices and provide accessible explanations to users at varying digital literacy levels
Some knowledge of programming languages and AI Literacy
Reliable organizational skills, including timely data entry and documentation using Google Sheets or similar tools
Knowledge of and/or experience with education and career pathways within the technology sector preferred

Location

Southeast Community Center - San Francisco, CA 94124

Work Type

Part-Time
In-person

Experience Level

1-2 years of experience providing digital support, tech instruction, or IT troubleshooting in community, educational, or public settings required
Experience working with populations impacted by incarceration, housing insecurity, or systemic barriers to access
Prior experience facilitating workshops or leading basic technology instruction is a plus

Education Level

Formal digital education is not required. Applicants with practical experience, adaptability, and a commitment to digital equity are encouraged to apply.

Salary/Compensations

$25.00 - $30.00 Hourly

Benefits

Ongoing professional development opportunities including conferences, staff development training, and coaching plans

About the Company

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
Five Keys is a nonprofit organization that operates an extensive network of programs across California.
With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources.
By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
At Five Keys, culture matters.
We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
We choose to push past discomfort to have difficult conversations to impact the greater good.
This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

Equal Opportunity

A well-qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem-solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness.
A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.
If this job is for you, you will support the Five Keys mission by creating a work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens.
In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.
The role requires flexibility, empathy, and the ability to adapt support across multiple learning levels and program sites, including those that are in-jail.