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About the Role
International SOS Government Services administers the TRICARE Overseas Program, providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. We are currently seeking an OPERATIONS EXECUTIVE (Japanese-English Bilingual) to support our TRICARE operations in Japan. This role plays a vital part in ensuring smooth coordination between local Japanese medical providers and U.S. military bases.
Responsibilities
- Ensure accurate and timely processing of Japan authorisations and attendant appointments, within International SOS standards and contractual KPIs.
- Ensure accurate and timely functioning of the Japan Payments Processing, including upload to client portals and claim reimbursement.
- Help resolve claims issues on behalf of local healthcare providers and US military patients, working with International SOS teams to ensure timely and accurate resolution within TRICARE rules.
Requirements
- Experience demonstrating customer service skills in the private sector.
- Claims/billing experience.
- Knowledge of hospital/medical administration is a plus.
- Attention to detail.
- Ability to work to tight timelines.
- Proactive problem solver, analytical thinker, good organizational skills.
- Comfortable with financial data and reconciliations.
- Experience studying or living overseas is a plus.
- Business level English.
- Fluent in Japanese.
Skills
- Customer service
- Claims processing
- Billing
- Medical administration
- Problem-solving
- Analytical thinking
- Organizational skills
- Financial data management
- Reconciliation
Location
- Japan
Work Type
- Onsite
Benefits
- Warm, supportive and open company culture.
- Full-time (paid) induction training.
- Regular coaching to further support and develop your skills.
About the Company
- International SOS is the world’s leading medical and security assistant services company with over 12,000 employees working in 1,000 locations in 90 countries.
Equal Opportunity
- We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.