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About the Role
The Senior Client Delivery Manager is a client-facing role responsible for the successful, on-time, and in-scope delivery of complex branded partnership and agency engagements, ensuring exceptional client experiences and internal alignment.
Responsibilities
- Serve as core delivery partner to Account Management, translating client objectives into delivery approaches, timelines, and execution plans.
- Present and align on delivery approaches, timelines, and execution plans with clients.
- Partner with Account leads and functional team leads on scopes, staffing plans, workflows, and delivery assumptions.
- Brief teams on scope, roles, communication plans, budgets, and schedules.
- Own day-to-day delivery oversight for multiple workstreams, ensuring work is delivered on time, on budget, and aligned to scope.
- Develop and maintain internal/client-facing timelines.
- Collaborate with Account Management, Creative, Production, and Strategy leads to keep stakeholders aligned on workflow, deliverables, and requirements.
- Communicate progress to internal stakeholders, including senior leadership.
- Lead internal milestone meetings, documenting decisions and next steps.
- Proactively identify, assess, and mitigate delivery risks, using contingency plans as needed.
- Own quality control across deliverables, from social-first assets to large-scale 360 campaigns.
- Maintain organized asset/deliverable tracking.
- Own the use and integrity of ATTN: delivery systems (Asana, Google Drive, Smartsheet, Kantata, etc.), including weekly hours tracking.
- Track burn, delivery health, and resourcing, partnering with Account leads on reporting, commentary, and action items.
- Manage resourcing/forecasting in Kantata.
- Log lessons learned, facilitate retrospectives, and drive continuous improvement in delivery processes.
Requirements
- 5+ years of experience in client delivery, project management, or account operations within an agency, production company, or publisher.
- Strong working knowledge of creator programs, social media & community management, design systems, and video & photo production and post-production workflows.
- Proven ability to lead complex, cross-functional workstreams in fast-paced environments.
- Comfortable in client-facing settings; able to clearly communicate timelines, milestones, and tradeoffs.
- Highly detail-oriented with a solutions-first mindset.
- Ability to manage through influence in complex organizational structures.
- Able to balance short-term problem solving with long-term delivery sustainability.
- Passion for improving how teams work together and how work gets delivered.
- Experience building scopes, staffing plans, and client-facing proposals is a plus.
Skills
- Asana
- Google Drive
- Smartsheet
- Kantata
- Google Suite
- Excel/Sheets
- Creator programs
- Social media & community management
- Design systems
- Video & photo production and post-production workflows
Location
- Los Angeles
- New York
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $95,000 - $120,000
About the Company
- ATTN: is the creative studio and media company that earns attention – and makes it matter.
- Started as a publisher, building a business around attention that amassed a massive audience, giving us rare insights and valuable distribution.
- Grown into a full-service content studio that creates original IP and premium social campaigns for the brands, institutions, and leaders who need more than just visibility.
- Through creative excellence and a deep understanding of culture, we build trust and drive meaningful impact for our partners.
Equal Opportunity
- As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion.
- ATTN: does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
- All applications will receive consideration for employment without regard to legally protected characteristics.