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About the Role
Serves as the initial point of contact for IT-related problems, assisting users with company or client information technology resources. Receives IT Help Requests, resolves hardware and software issues, and ensures timely feedback to customers.
Responsibilities
- Provide timely, professional, and accurate support to all technology users.
- Troubleshoot new and ongoing problems, implementing long-term solutions to prevent recurrence.
- Train users on new or updated company-provided applications.
- Manage and track IT Help Request electronic board, ensuring resolution and user satisfaction.
- Assist with WAN/LAN installation, administration, and support.
- Optimize current systems usage by implementing new applications.
- Coordinate the purchase of necessary hardware, software, and replacement parts.
- Test and evaluate new software applications and provide recommendations.
- Identify opportunities to leverage technology and improve processes.
- Collaborate with IT team members on continuous improvement initiatives.
- Pre-plan and identify methods to eliminate hazards daily.
- Observe and address safety hazards and habits of others.
- Uphold safety as the most important company goal.
- Promote open communication regarding safety concerns and needs.
- Obtain expected safety training.
Requirements
- Associate's Degree in Information Technology (or related field) OR 2-5 years relevant experience required.
- Formal PC Hardware and Software training and/or certifications.
- Positive safety attitude and personal integrity.
- Ability to work effectively with customers and service their needs.
- Demonstrated strong communication skills to deal effectively with people over the phone, email, or in person.
- Ability to reason and think logically in problem solving.
- Professional appearance and positive attitude towards responsibilities and coworkers.
- Ability to keep company information strictly confidential.
- Ability to identify errors/problems, determine root causes, and effectively use established standards to resolve.
- Ability to effectively manage a workload using time management and multi-tasking skills.
- Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.
Skills
- IT Help Requests
- Hardware troubleshooting
- Software troubleshooting
- WAN/LAN installation
- WAN/LAN administration
- WAN/LAN support
- Needs assessment
- Process optimization
- Time management
- Multi-tasking
Location
- Office environment
Work Type
- Full-time
Experience Level
- 2-5 years relevant experience
Education Level
- Associate's Degree in Information Technology or related field
- Formal PC Hardware and Software training and/or certifications
About the Company
- At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.
- Values: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication.
Equal Opportunity
- PPC Partners is an Equal Opportunity Employer.