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About the Role

The Security Operations Center (SOC) Supervisor provides day-to-day leadership and operational oversight of the SOC, coordinating response to security events and serving as an escalation point for critical incidents in a 24/7 environment.

Responsibilities

Supervise daily SOC operations to support continuous monitoring coverage and effective incident response.
Ensure access control events, video surveillance alerts, intrusion alarms, and emergency notifications are handled accurately and promptly.
Serve as the primary escalation point for critical incidents and coordinate response with internal teams and external partners.
Lead real-time response to access control violations, life safety events, workplace violence concerns, and emergency situations.
Ensure security incidents are properly documented, investigated, and reported in accordance with policy.
Partner with Physical Security, Facilities, HR, IT, Legal, vendors, and local law enforcement when required.
Conduct after-action reviews and recommend practical improvements to processes, procedures, and response readiness.
Mentor and coach SOC operators and analysts, provide shift briefings and training, and reinforce professionalism, confidentiality, and compliance.
Oversee the daily use and operational health of access control, VMS, intrusion detection, mass notification, and incident management platforms.

Requirements

3-5 years of experience in security operations, a Security Operations Center, command center, or a related environment.
High school diploma or equivalent required.
Valid driver's license with an acceptable driving record required.
Strong working knowledge of physical security systems, including access control, CCTV/video surveillance, and alarms.
Hands-on experience with Genetec Security Center, including access control, video, alarms, or monitoring modules.
Strong decision-making, leadership, and communication skills, with the ability to coordinate calmly during high-priority events.
Ability to produce clear incident records and maintain strict standards of professionalism, confidentiality, and compliance.
Ability to sit for extended periods, occasionally stand or walk, use hands for controls and tools, maintain close and distance vision, and occasionally lift or move up to 40 pounds.
Prior supervisory or team lead experience in a SOC, command center, security operations, or other 24/7 operational environment (preferred).
Experience coordinating with Facilities, HR, IT, Legal, emergency responders, vendors, or law enforcement during security incidents (preferred).
Experience supporting security technology testing, system troubleshooting, procedural updates, or workflow improvements (preferred).

Skills

Security Operations
Security Operations Center (SOC)
Command Center Operations
Incident Response
Access Control Systems
Video Surveillance (CCTV)
Intrusion Detection Systems
Mass Notification Systems
Incident Management Platforms
Genetec Security Center
Leadership
Communication
Documentation
Confidentiality
Compliance

Location

Barker, New York

Work Type

Full-time
24/7 environment

Experience Level

3-5 years of experience
Prior supervisory or team lead experience (preferred)

Education Level

High school diploma or equivalent

Salary/Compensations

Compensation aligned with experience and qualifications.
Eligibility for potential yearly bonuses tied to company performance achievements.

Benefits

80% employer-paid healthcare premium options
401(k) and Roth retirement savings options with employer match, dollar for dollar up to 5%
120 hours of accrued PTO plus 11 paid company holidays
Employee Assistance Program (EAP) available from day one

About the Company

At Beowulf E&D, we manage the critical infrastructure that keeps next-generation technology online.
The Security Operations Center plays a central role in protecting people, facilities, and assets through continuous monitoring, rapid incident response, and disciplined communication.

Equal Opportunity

Beowulf E&D is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.