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About the Role
Join a professional, dynamic team that actively shapes the future of investment services in Europe. We are looking for a dedicated and detail-oriented Customer Support Officer to join our team in Berlin.
Responsibilities
- Process customer inquiries competently and reliably regarding our trading platform, account opening, and deposits/withdrawals.
- Ensure all inquiries are handled efficiently and solution-oriented to guarantee the highest customer satisfaction.
- Support customers with onboarding, KYC (Know Your Customer), and verification processes.
- Carefully maintain and document customer communication for compliance and audit purposes.
- Forward complex or technical issues to the responsible departments.
- Identify potential problems early and proactively work to prevent dissatisfaction.
- Collect and evaluate customer feedback to continuously improve our services.
- Identify and report suspicious activities, fraud attempts, or security risks.
- Collaborate closely with compliance and risk teams to minimize risks for customers.
- Undertake additional tasks and projects based on qualifications and interests.
Requirements
- Completed studies in economics, finance, or a comparable field.
- One to two years of professional experience in customer support, ideally in the financial sector or with a broker.
- Very good written and spoken German and English skills.
- Strong communication skills, customer orientation, and team spirit.
- Independent, structured, and solution-oriented work style.
Location
- Berlin
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- Degree in Economics, Finance, or comparable field
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Monthly bonus
- Opportunity to work in an international environment and collaborate with colleagues from different teams and markets
- Challenging tasks and varied projects
- Diverse opportunities for professional and personal development in a motivated expert team
- Employee referral program with financial rewards
- Access to modern, AI-powered tools to support daily work, productivity, and customer service
- Modern work environment with company-provided hardware
About the Company
- Freedom24 is among the leading CySEC-regulated investment brokers in Europe.
- We have direct accounts with Euroclear, a long-term issuer credit rating of BB- with a stable outlook from S&P Global Ratings, and are members of the Association for Financial Markets in Europe (AFME), demonstrating our commitment to transparency, investor protection, and the highest operational standards.
- As part of the NASDAQ-listed Freedom Holding Corp. (FRHC), we belong to an internationally active financial group with over 11,800 employees in 22 countries.
- For over ten years, we have pursued the goal of making global investment opportunities simpler, more accessible, and more transparent for our clients.
Equal Opportunity
- All formulations are aimed at people of all genders.