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About the Role
As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort. This is a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance.
Responsibilities
- Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
- Support recruiting, hiring, onboarding, and ongoing training
- Drive accountability, performance management, and team engagement
- Lead by example—setting the tone for culture, professionalism, and results
- Facilitate team meetings, huddles, and continuous feedback
- Serve as key holder and Manager on Duty (MOD)
- Support scheduling, staffing, and labor management
- Oversee daily operations to ensure efficiency, cleanliness, and safety
- Assist with inventory, procurement, and facility maintenance
- Monitor KPIs and support operational and financial performance
- Ensure delivery of 5-Star service at every interaction
- Support conversion of leads, tours, and client retention strategies
- Handle and resolve high-level customer concerns
- Evaluate customer feedback and implement service improvements
- Act as a Brand Ambassador representing K9 Resorts in the community
- Support local partnerships, events, and marketing initiatives
- Help drive awareness and business growth through outreach efforts
Requirements
- Prior management or supervisory experience required
- Experience in pet care, daycare, boarding, or similar environment preferred
- Valid driver’s license
- Flexible availability including weekends and holidays
Skills
- Strong leadership, coaching, and team development skills
- Business-minded with an understanding of operations and performance metrics
- Excellent communication and problem-solving abilities
- High emotional intelligence and professionalism
Location
- K9 Resorts
Work Type
- Full-Time Hourly
Experience Level
- Management or supervisory experience required
Benefits
- 401(k)
- Health, dental, and vision benefits
- Paid time off
- Flexible scheduling
- Training & leadership development programs
- Employee discounts and perks
About the Company
- At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners.
- Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.