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About the Role

The Account Management team in Plaid’s Enterprise Segment leverages deep product and industry expertise to help our customers build and scale technology solutions. As an Enterprise Account Management Lead, you’ll be responsible for managing the team of senior account managers who are growing the revenue from the Enterprise customer base, as well as setting the vision and strategy to build long-term partnerships with our customers. You’ll collaborate cross-functionally across our Product function and other Go-To-Market teams to help build solutions that drive team and customer success. We are looking for an action-oriented team leader who can also hire strategically, bringing the right relationship managers into our business and enabling them to steward the next phase of Plaid’s growth and impact.

Responsibilities

Engaging directly with C-level executives to build and maintain customer relationships
Building and executing the strategy that drives upsell/cross-sell revenue and renewals at scale, and operationalizing the process to drive team efficiency
Working in a high-pace, cross-functional environment that presents different challenges every day
Recruiting, hiring, and developing a world-class account management team and deliver on revenue targets for the business
Motivating and inspiring each team member to enable personal and professional career growth
Working with leadership across the company to set direction for the Enterprise team, and Plaid as a whole

Requirements

10+ years of professional experience, 5+ years managing a revenue-driving team
Proven track record of success driving revenue results at a technology company; strong preference towards those with prior experience in finances services or with banking and wealth management firms as clients
Consultative sales approach with a product-centric mindset
Strong ability to articulate complex technical solutions and financial value prop - internally for cross-functional collaboration and externally to customers, including an executive audience
Strong analytical skills to understand customer trends at scale
Desire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs
Excitement for recruiting, onboarding, and coaching; a thoughtful approach to team planning and development
Ability to create strategic relationships with internal and external stakeholders
Outstanding communication skills to drive internal alignment and results
Experience in fintech working with enterprise clients
Experience in mentoring and managing teams
Experience setting and hitting revenue goals
Experience building relationships with internal and external stakeholders
Experience analyzing customer trends to identify new growth opportunities
Thoughtful, proactive, and creative problem-solving approach
Comfortable operating in ambiguity with limited oversight

Skills

Fintech
Enterprise client management
Team leadership
Revenue generation
Relationship building
Customer trend analysis
Strategic planning
Product expertise
Technical solution articulation
Analytical skills
API knowledge
Recruiting
Onboarding
Coaching
Communication skills

Location

San Francisco
New York
Seattle
Washington D.C.
Raleigh
London
Amsterdam

Work Type

Full-time

Experience Level

Senior
Lead

Salary/Compensations

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location.

Benefits

Medical
Dental
Vision
401(k)

About the Company

Plaid powers the tools millions of people rely on to live a healthier financial life.
We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe.
Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
At Plaid, our mission is to unlock financial freedom for everyone.
To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.
We recognize that strong qualifications can come from both prior work experiences and lived experiences.
We encourage you to apply to a role even if your experience doesn't fully match the job description.
We are always looking for team members that will bring something unique to Plaid!

Equal Opportunity

Plaid is proud to be an equal opportunity employer and values diversity at our company.
We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.