Director of Billing Operations | Quote-to-Cash
Epicor Software Corporation · Austin, TX, US
22 days agoImpress employers and recruiters.
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About the Role
Lead a global team and build a scalable, accurate, and customer-focused billing function within the Quote-to-Cash organization. This role is critical for strengthening billing performance, processes, controls, and technology capabilities while advancing the future of SaaS billing.
Responsibilities
- Lead the global Billing Operations team, setting priorities, performance expectations, and development plans while supporting accurate and timely billing.
- Own billing performance and predictability across SaaS, recurring revenue, professional services, and other billing models, including accuracy, timeliness, backlog, forecasts, key metrics, and issue resolution.
- Partner with IT, PMO, and Quote-to-Cash stakeholders to improve billing processes and technology, translate business requirements, increase automation, and support adoption of new capabilities.
- Strengthen upstream processes with Order Management and other Quote-to-Cash teams by improving order quality, contract interpretation, data integrity, and controls that reduce billing exceptions and rework.
- Collaborate with Accounting, Revenue, Accounts Receivable, Collections, and Finance to support financial close activities, AR health, issue resolution, and billing and cash forecasting.
- Establish and continuously improve billing controls, policies, procedures, and governance while driving root-cause analysis and improvements based on recurring operational and customer issues.
- Lead, coach, and develop the organization through change, strengthening team capability, engagement, accountability, and readiness for future ways of working.
Requirements
- 11+ years’ experience in billing operations, Quote-to-Cash, finance operations, or related disciplines, preferably within a global SaaS or technology organization.
- 6+ years’ experience leading and developing teams, preferably across multiple geographies or functions, with demonstrated success maintaining strong execution and employee engagement through change.
- Deep knowledge of SaaS, subscription, recurring revenue, and professional services billing, including complex contract and billing structures.
- Strong understanding of end-to-end Quote-to-Cash processes, internal controls, Accounts Receivable and billing metrics, financial close requirements, and forecasting.
- Demonstrated experience leading operational transformation, process improvement, and/or billing technology implementation initiatives, supported by strong analytical, problem-solving, change leadership, and stakeholder management skills.
- Experience operating in a global, multi-company, multi-entity, and multi-currency environment.
Skills
- Salesforce Billing
- Salesforce Revenue Cloud
- Zuora
- Enterprise subscription billing platforms
- Analytical skills
- Problem-solving skills
- Change leadership skills
- Stakeholder management skills
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 11+ years experience
- 6+ years experience leading teams
Education Level
- Bachelor of Finance degree
- Bachelor of Accounting degree
- Bachelor of Business Administration degree
- Related degree
- Master's degree in a related field
Benefits
- Comprehensive health and wellness benefits
- Opportunities for mentorship
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Geographically specific programs for education support
- Inclusive, global workplace
- Policies built on mutual trust and support
- Time off to rest, recharge, and reconnect
- Comprehensive support for international relocations and permanent residency processes
About the Company
- Epicor is a team of 5,000 talented professionals creating a world of better business through data, AI, and cognitive ERP.
- We help businesses stay future-ready by connecting people, processes, and technology.
- Epicor employees are creating a more resilient global supply chain.
- We’re Proactive, Proud, Partners.
- We offer training courses, mentorship, and continuous support to help employees thrive.
- Epicor is the essential partner for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is committed to creating a workplace and global community where inclusion is valued.
- We encourage individuals to apply even if their experience doesn't match every qualification.
- We are an equal-opportunity employer.