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About the Role
The Coordinator, eBilling is responsible for the electronic invoice submission process, including conversion, maintenance of electronic Ledes files, and submission and administration of electronic invoices through eBilling Hub and specific vendors. This position reports to the Manager, Billing.
Responsibilities
- Submit electronic billing invoices and utilize eBilling Hub to manage their progress until invoices are ultimately accepted by the client.
- Work as a team with other ebillers to ensure a seamless process.
- Maintain a log of all submissions and send timely reminders regarding rejected invoices until the issues are resolved.
- Provide excellent and responsive customer service to legal and administrative personnel in both domestic and foreign offices.
- Work collaboratively with billing coordinators around the Firm to ensure proper policies and procedures are being followed.
- Develop improvements to electronic billing policies and overall efficiencies.
- Work collaboratively with the Collections Team to ensure aged electronic invoices are properly submitted.
- Work collaboratively with the Billing Team to analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies.
- Utilize management reports and troubleshoot electronic billing issues.
- Meet with lawyers or practice coordinators to discuss electronic billing processes when requested.
- Perform other projects and duties as assigned by management.
Requirements
- Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment.
- Experienced with Excel, Word, and Outlook.
- Strong written and verbal communication skills.
- Strong attention to detail.
- Superior customer service skills and a team player.
- Ability to multi-task and meet deadlines in a fast-paced business environment.
Skills
- Excel
- Word
- Outlook
- SAP
- LEDES file experience
- eBilling Hub knowledge
Location
- Austin
- Dallas
- Houston
- Minneapolis
- San Antonio
Work Type
- Full-time
Experience Level
- Minimum three years of experience
Education Level
- Bachelor’s or associate degree, preferred
Benefits
- Access to three medical insurance plans
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Pre-tax benefits such as health savings and flexible spending accounts
- 401(k) savings plan
- Profit-sharing plans if eligible
- Fertility benefits
- Commuter benefits
- Student loan assistance refinancing options
- Competitive paid time off plan (minimum of 20 days)
- Generous paid maternity leave
- Paid paternity leave (minimum of 14 weeks)
- Child care support through a back-up care program
- 11 Firm holidays
About the Company
- Norton Rose Fulbright is a highly regarded global law firm with more than 3,000 lawyers and 3,000 business services professionals working across 50 offices worldwide.
- The firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.
- Teams collaborate across regions, value new ideas, and deliver meaningful client solutions.
- The company culture embraces ambition, development, and shared success.
- Norton Rose Fulbright US LLP uses E-Verify in its hiring practices to achieve a lawful workforce.
Equal Opportunity
- Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities.
- Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.