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About the Role
West Monroe is seeking a Senior ServiceNow Developer - IRM/GRC to help clients modernize governance, risk, and compliance capabilities on the ServiceNow platform. This role will lead technical workstreams and design, configure, and develop GRC/IRM solutions that strengthen risk oversight, control assurance, policy compliance, audit readiness, and issue remediation.
Responsibilities
- Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
- Design and configure solutions across ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities.
- Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
- Configure IRM data structures and relationships for entities, risks, risk statements, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
- Build and enhance risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
- Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
- Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
Requirements
- 4+ years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience with at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
- Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and risk-response or remediation workflows.
- Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
- Ability to travel 25 to 50%.
- Ability to work permanently in the United States without sponsorship.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
Skills
- ServiceNow platform development
- ServiceNow IRM/GRC implementation
- Risk Management
- Policy and Compliance Management
- Audit Management
- Third-party Risk Management
- IRM concepts and data relationships
- JavaScript
- Flow Designer
- Business rules
- Client scripts
- UI policies
- ACLs
- Workspaces
- Reporting
- Dashboards
- AI and automation tools
Location
- Seattle
- Washington, D.C.
- Los Angeles
- New York City
- San Francisco
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Relevant GRC/IRM implementation certifications
Salary/Compensations
- Seattle or Washington, D.C.: $127,700—$150,200 USD
- Los Angeles: $133,800—$157,300 USD
- New York City or San Francisco: $139,800—$164,500 USD
- A location not listed above: $121,600—$143,000 USD
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401k plan
- Employee stock ownership program
- Annual bonuses
- Unlimited flexible time off
- Ten paid holidays
- Ten weeks of paid parental leave
About the Company
- West Monroe is a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
- We are fluent in both business and technology, understanding that technology alone is not the answer, but how it is applied is.
- We rely on data to constantly adapt and solve new challenges, focusing on actions that work today with outcomes that generate value for years to come.
- We zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
- Collaboration is a daily action, working together to turn vision into clear action with lasting impact.
Equal Opportunity
- West Monroe is an Equal Employment Opportunity Employer.
- We believe in treating each employee and applicant for employment fairly and with dignity.
- We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
- To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
- If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.