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About the Role
Reporting to the Senior IT Analyst, this role provides technical assistance for students, faculty, and staff, supporting all aspects of IT. It requires strong communication and teamwork skills, along with the ability to build professional relationships.
Responsibilities
- Respond to and resolve incoming requests for technical assistance via email, in person, and through the Service Desk System.
- Diagnose and troubleshoot issues related to standard software applications, web applications, and desktop hardware.
- Prioritise and manage support cases while following up on outstanding issues.
- Assist with the setup, maintenance, and troubleshooting of computers, mobile devices, and peripheral equipment.
- Provide classroom support to ensure smooth operation during lessons and presentations.
- Assist precollege students with accessing and using school systems.
- Provide guidance on technical issues to enhance students learning experience.
Requirements
- Must be legally authorized to work in the US.
- Ability to work on-site as required.
- Sitting, standing, walking, climbing stairs, crouching, and reaching.
- Lifting up to 25 lbs.
Skills
- Strong understanding of IT concepts, practices, and troubleshooting techniques.
- Proficiency in both PC and Mac hardware and software configurations.
- Experience with Microsoft 365, and other standard business productivity software.
- Ability to diagnose and resolve issues related to web applications and technology.
- Strong interpersonal skills with the ability to provide clear and professional technical support.
- Good organisational and problem-solving skills.
- Ability to work independently with minimal supervision.
- Commitment to diversity, inclusivity, and professional conduct.
- Excellent verbal and written communication skills.
- Strong command of the English language.
Location
- On-site
Work Type
- Part-time
- Office
- Classroom/academic settings
Experience Level
- Intern
Salary/Compensations
- $20 per hour
About the Company
- Edconic is committed to diversity, equity, and inclusion. We celebrate diverse backgrounds and perspectives and strive to create an inclusive workplace for all employees.
Equal Opportunity
- Edconic is committed to diversity, equity, and inclusion. We celebrate diverse backgrounds and perspectives and strive to create an inclusive workplace for all employees.