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About the Role

Decagon is seeking a Business Systems Manager to implement, deploy, and maintain our ERP system and drive ownership across our broader systems landscape, including Ramp, Navan, TeamOhana, and Aleph. This hands-on role involves driving the full SDLC for these systems and partnering with business stakeholders to transform the systems landscape for maximum efficiency and effectiveness.

Responsibilities

Own and scale the company’s business systems ecosystem, including ERP, Ramp, Navan, TeamOhana, Aleph, and Variabl.
Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and ongoing administration.
Design and maintain end-to-end processes across the financial and operational lifecycle, closing gaps between upstream tools and the ERP.
Identify operational bottlenecks across Finance, Accounting, People, and Legal, and deploy automated or AI-powered solutions.
Lead the rollout of new tools, features, and system upgrades, including training and user acceptance testing.
Partner with Finance, Accounting, People, Legal, and Engineering to translate business requirements into scalable system solutions.
Communicate impact, such as time saved, cost reduced, and errors eliminated, back to leadership.

Requirements

6+ years of hands-on experience administering business systems (ERP, HRIS, spend, and travel platforms).
Hands-on experience with AI-native tools used to automate workflows (e.g., Claude, Claude Code, Cursor).
Deep expertise in end-to-end finance/accounting workflows (AP, AR, GL, month-end close, consolidations).
Comfort navigating the build vs. buy decision for middleware or off-the-shelf tools.
Ability to align system architecture and business priorities through strong cross-functional collaboration.
Proven ability to independently drive complex projects under ambiguity and deliver results without formal authority.

Skills

ERP administration
HRIS administration
Spend platform administration
Travel platform administration
AI-native tools
Workflow automation
Finance workflows
Accounting workflows
AP
AR
GL
Month-end close
Consolidations
System architecture
Cross-functional collaboration
Project management

Location

In-office

Work Type

Full-time

Experience Level

6+ years

Salary/Compensations

$180K - $220K + Equity

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents for personalized interactions across voice, chat, email, SMS, and other channels.
We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.