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About the Role
The UK Customer Engagement Lead is responsible for the strategic direction, performance, and growth of Trenchant in the UK. This role involves recommending and implementing business development strategies, providing first-class customer support, and building strong relationships with customers, industry partners, and internal stakeholders. It also includes a field engineer component to demonstrate products and support their mission use.
Responsibilities
- Execute UK strategic plans in line with corporate direction to meet Trenchant goals.
- Manage the financial performance of Trenchant in the UK.
- Develop deep and professional relationships with all UK customers.
- Establish networks with appropriate customer leadership.
- Represent UK customers as a stakeholder in key business decisions.
- Collaborate with senior management, Product Delivery, and Engineering teams to align the business with customer requirements.
- Serve as a UK Field Engineer, providing technical expertise and product support to enable customer outcomes.
Requirements
- Bachelor’s degree or equivalent experience in software engineering, computer science, or a related technical discipline.
- 3+ years of management experience.
- Prior experience working in, or supporting Computer Network Operations teams.
- Recent and relevant experience (within the last 3 years) working in a technical field (e.g., Software Engineering, IT).
- Prior experience with Defense, Intelligence, Law Enforcement, or Cyber companies.
- Recent experience (within the last 3 years) deploying or installing solutions on Linux.
- Recent experience (within the last 3 years) administering, deploying to, or troubleshooting Web Servers.
- Recent experience (within the last 3 years) using network analysis software.
- Ability to obtain and maintain a UK security clearance.
- Hold UK citizenship for security purposes.
- Meet the requirement of right to work in the UK.
- Meet eligibility requirements for access to classified information.
- Subject to government security checks.
Skills
- Computer Network Operations software and tools
- Commercial business models
- Docker
- Android debugging tools and techniques
- Organisation, prioritisation, and multitasking
- Interpersonal skills
- Self-motivated, innovating, and self-confident
Location
- Picadilly Circus, London
Work Type
- Full-time
Experience Level
- 3+ years of management experience
- Recent and relevant experience (within last 3 years) working in a technical field
- Recent experience (within last 3 years) deploying or installing solutions on Linux
- Recent experience (within last 3 years) administering, deploying to, or troubleshooting Web Servers
- Recent experience (within last 3 years) using network analysis software
- Recent experience (within last 5 years) using and/or deploying solutions with Docker
- Recent experience (within last 5 years) using Android debugging tools and techniques
Education Level
- Bachelor’s degree or equivalent experience in software engineering, computer science or related technical discipline
Benefits
- Bonus scheme
- 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
- Private medical insurance with optional family cover
- Pension scheme of up to 8% employer contribution
- Life Assurance 4x salary (flexible up to 10x)
- Group income protection
- Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
- Employee Family Assistance Program providing mental health and wellbeing support
About the Company
- L3Harris Trenchant’s expertise is the by-product of the acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under L3Harris Trenchant, we are a key component of L3Harris’ Intelligence and Cyber International Division. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.
Equal Opportunity
- Due to the nature of our work some of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.