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About the Role

Responsible for daily health center patient flow, aiming to reduce wait times and enhance the patient experience. This role involves maintaining systems to meet productivity benchmarks and performing Patient Care Associate duties as needed.

Responsibilities

Monitor and prioritize patient charts/clients, optimize room utilization, and ensure appropriate triage.
Minimize patient wait times by offering options and adjusting services.
Adjust staff schedules daily for efficient service delivery and adequate breaks.
Promote continuous communication for teamwork and effective customer service.
Contribute to achieving health center productivity goals.
Understand and commit to a customer-oriented approach to healthcare delivery.
Perform duties of a Patient Care Associate.
Act as an electronic health record super user.
Assess patient and staff schedules proactively, communicating concerns and solutions to Clinic Leadership.
Collaborate with staff and Clinic Leadership for optimal patient care and flow.
Inform site leadership of the day's flow and any unusual occurrences.
Support clinical leadership in training, motivating, and monitoring staff.
Work effectively with volunteers, trainees, and temporary personnel.
Perform other educational and experience-related duties as required.
Stay informed about policies, procedures, and best practices.
Meet Clinical Services Standards of Behavior.
Complete responsibilities according to established protocols, policies, and standard practices, including ADA and regulatory compliance programs like HIPAA.

Requirements

Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
Demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
Strong relationship-building and communication skills, with the ability to work and build trust across cultural differences.
Ability to provide compassionate, non-judgmental, and culturally responsive care.
Demonstrates a deep sense of accountability to patient experience.
Excellent customer service and communication skills.
Ability to remain focused and calm in stressful situations.
Excellent interpersonal and verbal skills.
Superior oral and written communication skills.
Ability to develop and maintain effective, professional relationships with internal and external stakeholders.
Ability to work effectively as part of a team.
Proficient in Microsoft Office.
High degree of comfort with electronic health records.
Proficient in Patient Care Associate duties.
Keen attention to detail.
Excellent organizational skills.
Outstanding time management skills, including the ability to work under deadline.
Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
Ability to exercise sound judgment and independent decision-making skills.
Ability to produce reliable, high-quality work with minimal direct supervision.
Ability to exercise discretion in handling confidential information.
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
Well-developed problem-solving and critical thinking skills.
Proof of immunization or immunity to certain communicable diseases (including influenza during flu season and Covid-19) and testing for tuberculosis.

Skills

Customer service
Communication
Interpersonal skills
Teamwork
Microsoft Office proficiency
Electronic health record proficiency
Patient Care Associate duties
Attention to detail
Organizational skills
Time management
Problem-solving
Critical thinking
Judgment
Decision-making
Discretion with confidential information

Location

Health center environment

Work Type

Full-time
Flexible schedule
Extended schedule
Evenings
Weekends

Experience Level

Minimum education: High school diploma/GED
Previous experience working with electronic health record preferred.
Prior Planned Parenthood employment preferred.
Prior health care employment preferred.
Previous experience in a high-volume customer service role preferred.

Education Level

High school diploma/GED

Salary/Compensations

$30.96 - $30.96 an hour

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability
Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide range of family planning services at its health centers and mobile care units, caring for everyone regardless of immigration status, zip code, or ability to pay.
PPGNY's education and outreach programs are backed by medically accurate, evidence-based information.
PPGNY supports legislation and policies ensuring access to reproductive health care and education.
PPGNY provides the best care through innovative health care delivery and education programming.
PPGNY is committed to diversity, equity, and inclusion, encouraging candidates from all backgrounds to apply.

Equal Opportunity

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.