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Tailor your resume to this Sales Associate (Product Advisor) | Sherway Gardens Mall role.

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About the Role

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge and experience, you will advise customers on the journey towards a natural product or a whole new lifestyle.

Responsibilities

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations.
• Encourage, support, and share knowledge with team members to cultivate team spirit.
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience.
• Share customer feedback and observations with the Store Leader to foster continuous improvement.
• Address customer concerns and complaints readily and with intent.
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion.
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation.
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience.

Requirements

• Proven success in offering extreme customer service in a retail setting.
• A team player and a kind person.
• A love for natural products and a desire to share your passion with your team and your customers.
• An ability and passion to have fun, laugh and promote kindness.
• Fearlessness to 'give it a go'.
• Flexible schedule and availability to work evenings, weekends, and holidays.
• Minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday).
• Candidates must be legally authorized to work in Canada.

Skills

• Customer service
• Selling skills
• Teamwork
• Communication
• Problem-solving
• Product knowledge

Location

• Canada

Work Type

• Part-time
• Permanent

Experience Level

• Minimum 15 hours per week availability

Salary/Compensations

• $19.00 per hour

Benefits

• Opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts
• Quarterly allowances
• The Great Game profit sharing program
• Access to a dedicated Rocky coach
• Opportunity to participate in Culture Club organized activities

About the Company

• Rocky has been formulating everyday essentials that nurture skin, body, and hair, crafted in the Canadian Rockies for over 25 years.
• Our 14 locations nationwide are designed to bring nature indoors, featuring natural materials and immersive sensorial experiences.
• We are a culture-focused team that believes in being part of the greater ecosystem and making a positive impact in our communities and for the Earth.