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About the Role
The AI & Business Intelligence Program Manager leads the end-to-end execution of data strategy and AI initiatives across Tripadvisor’s Travel Experiences. This role translates complex machine learning models, predictive traveler trends, and generative AI features into tangible operational strategy, maintains program momentum, unblocks teams, and delivers BI and performance updates to executive leadership.
Responsibilities
- Establish clear reporting cadences for leadership, translating AI model performance, traveler engagement trends, and BI dashboard metrics into executive-ready status updates.
- Direct complex, cross-functional programs spanning Data Engineering, AI/ML, Product, and Traveler CX teams to ensure business intelligence initiatives land on time.
- Maintain project management rigor across data pipelines, predictive search features, dynamic pricing models, and AI support systems—tracking milestones and holding dependencies accountable.
- Partner with CX and Product leadership to convert traveler behavior data and BI reporting into actionable operational changes that reduce friction across the booking and trip lifecycle.
- Proactively identify bottlenecks in data availability, BI tool integrations, or cross-team alignment, delivering clear resolution paths before project schedules slip.
Requirements
- 4–6 years of program management experience leading technical AI, business intelligence, or data strategy initiatives.
- Strong command of business intelligence frameworks, visualization tools (e.g., Looker, Tableau), SQL, and practical understanding of AI/ML lifecycles (including Generative AI and predictive modeling).
- Proven ability to manage complex technical roadmaps involving data engineers, data scientists, product managers, and business stakeholders.
- Exceptional talent for synthesizing data-heavy technical concepts into compelling, structured updates for non-technical executives.
- Deep interest in online travel, marketplace dynamics, and traveler journey optimization.
Skills
- Business Intelligence
- AI/ML
- Generative AI
- Predictive Modeling
- Looker
- Tableau
- SQL
- Program Management
- Data Strategy
- Data Engineering
- Product Management
- Customer Experience (CX)
Location
- London, UK
Work Type
- Hybrid
Experience Level
- Mid-level
Education Level
- Certifications in program management (PMP, CSM) or advanced credentials in Business Intelligence / Data Strategy are preferred.
Benefits
- Competitive compensation packages including base salary and annual bonuses.
- Flexibility to suit your lifestyle with a remote-friendly approach.
- Flexible schedule promoting work-life balance.
- Donation matching for qualifying charitable donations.
- Tuition assistance for qualified programs.
- Annual lifestyle benefit to spend on travel, wellness, or other personal needs.
- Travel perks and discounts.
- Employee assistance program for support during life challenges.
- Comprehensive health benefits with competitive premiums.
- Generous referral scheme with awards for successful candidates.
About the Company
- The Tripadvisor Group connects people to experiences worth sharing, aiming to be the world’s most trusted source for travel and experiences.
- We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
- The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Equal Opportunity
- We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.