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About the Role
We are seeking an organised and proactive Risk Analyst to join our Risk and Privacy team. This is a hands-on role focused on managing privacy operations, including data subject rights requests, privacy incidents, and records of processing, ensuring proper handling and audit trails. You will coordinate outsourced privacy consultants, track their input, and ensure advice is captured and acted upon. Additionally, you will provide administrative and coordination support to the wider team, working closely with legal, compliance, information security, operations, customer services, and the Data Protection Officer.
Responsibilities
- Manage the day-to-day privacy inbox, triaging incoming queries and either answering them or routing them to the right owner within agreed timescales.
- Coordinate data subject rights requests end to end, tracking each case against the one-month statutory deadline, gathering material from business owners and preparing the response for review.
- Log and track privacy incidents and near misses, gathering the facts and following remediation actions through to closure.
- Maintain the privacy registers and supporting records — including the incident register, the Record of Processing Activities and the DPIA register — so documentation is complete, accurate and audit-ready.
- Support the DPIA process and other project work, running the initial screening, chasing input from business owners and tracking assessments through to sign-off.
- Support the periodic review of privacy notices, policies and procedures, and help track retention and the completion of privacy training.
- Act as a day-to-day point of contact for Smart’s outsourced privacy consultants, coordinating their input, tracking deliverables and making sure their advice is recorded and followed through.
- Help gather evidence for internal and external audits and client assurance requests relating to data protection.
- Prepare the underlying data for periodic privacy reporting, such as incident volumes and data subject rights numbers.
- Coordinate the team’s governance calendar — scheduling meetings and forums, preparing agendas and papers, taking minutes and maintaining action logs.
- Track actions and deadlines across the team, following up with owners so items are closed on time.
- Maintain team documentation and records, including version control, document libraries and central registers.
- Prepare and format reporting packs, papers and presentations for senior management and governance forums.
- Provide general administrative support to the team, including diary coordination, purchase orders and supplier onboarding administration.
- Support the onboarding of new team members, and maintain team process notes and how-to guides.
- Contribute to improvements in team processes, templates and trackers to make them simpler and more efficient.
Requirements
- A genuine interest in data protection and privacy.
- A degree in law, risk management, business or a related field, or equivalent practical experience.
- Some experience in a privacy, risk, compliance, legal, audit, operations or administrative role.
- An awareness of UK GDPR concepts — personal data, lawful basis, data subject rights and personal data breaches — or the readiness to pick them up quickly.
- Strong organisational skills, with the ability to run several cases and workstreams at once, keep tasks moving across teams and meet deadlines without close supervision.
- Excellent attention to detail, particularly when handling personal data and maintaining registers and records.
- Sound judgement and discretion, with an understanding of why confidentiality matters when working with sensitive information.
- Good analytical skills, comfortable working with data and turning it into clear, useful reporting.
- Confident written and verbal communication skills, with the ability to deal with internal stakeholders and client requests professionally.
- A collaborative, proactive approach — someone who spots what needs doing and picks it up.
Skills
- Data protection
- Privacy operations
- Data subject rights requests
- Privacy incidents
- Records of processing
- Retention
- Privacy assessments
- Risk management
- Compliance
- Audit
- Operations
- Administration
- UK GDPR concepts
- Organisational skills
- Attention to detail
- Judgement
- Discretion
- Analytical skills
- Written communication
- Verbal communication
- Collaboration
- Proactiveness
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry-level (training provided)
Education Level
- Degree in law, risk management, business or related field, or equivalent practical experience
- Progress towards a privacy or compliance qualification is welcome but not required
Benefits
- 25 days’ holiday per year, increasing with length of service
- £500 annual training budget
- Extensive private healthcare, including dental, eyecare and EAP
- Enhanced sick leave (three months’ pay per year)
- Enhanced maternity and paternity leave
- Death in service insurance cover
- Fully-paid five-week sabbatical after five years of employment
- In office wellbeing
- 50% discount on orders from sister company Arena Flowers
About the Company
- Smart’s mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.
- We work in partnerships with governments and financial institutions in the UK and internationally.
- Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.
- At heart, we’re a financial technology business focused on innovation and using the power of digital change to put the customer first.
- Working at Smart offers the opportunity to play a part in developing world-class technological solutions, working with and learning from like-minded people.
- Colleagues appreciate Smart’s culture and how the company contributes to better financial outcomes for savers, making the work feel worthwhile and extending beyond a typical working day.
Equal Opportunity
- At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.
- We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing.
- We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness.
- We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.
- If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.