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About the Role
Brainrider is seeking a Head of Creative Operations to lead their global production ecosystem. This role focuses on optimizing the entire lifecycle of creative work, from intake to delivery, by building systems, improving workflows, and mentoring teams. The ideal candidate enjoys solving operational problems and building scalable production processes within a growing business.
Responsibilities
- Build and own Brainrider's end-to-end creative delivery model across clients and partner studios.
- Establish clear workflows from intake and scoping through briefing, production, review, QA and delivery.
- Define roles, responsibilities, handoffs and review stages across Brainrider and our studio partners.
- Identify operational gaps and bottlenecks and develop scalable solutions.
- Create playbooks, templates and documentation that establish consistent ways of working.
- Develop operational reporting and metrics to help Brainrider understand capacity, efficiency, delivery performance and areas for improvement.
- Evaluate tools, technology and AI-enabled workflows that can improve how creative work gets delivered.
- Develop a consistent onboarding model for new studio partners.
- Ensure studios understand Brainrider's processes, client expectations, communication standards and ways of working.
- Help assess studio capabilities and determine where different types of work should be routed.
- Establish mechanisms for sharing learnings and best practices across our studio network.
- Build strong relationships with studio leadership and serve as a senior operational point of contact.
- Help develop a scalable approach to resourcing work across Brainrider's studio ecosystem.
- Partner with account and project teams to determine the right studio, team structure and level of seniority for different engagements.
- Provide oversight on complex or high-risk projects and help teams proactively identify delivery risks.
- Troubleshoot operational challenges before they impact clients.
- Help Brainrider balance quality, speed, capacity and commercial considerations when making resourcing decisions.
- Develop production QA processes that improve consistency across all partner studios.
- Identify bottlenecks and recommend workflow improvements.
- Build reporting and operational metrics that help Brainrider continuously improve.
- Help evaluate new production tools, AI workflows, and operational technologies.
- Foster a culture of accountability, responsiveness, and continuous improvement.
- Help define production roles and responsibilities as Brainrider scales.
- Provide guidance on resourcing decisions across multiple projects and clients.
Requirements
- Significant experience in creative operations, agency operations, integrated production, or creative project leadership.
- Experience managing complex creative programs across multiple brands or clients.
- Experience building production systems—not just running projects.
- Strong understanding of creative workflows from briefing through final delivery.
- Experience working with distributed teams, freelancers, or partner agencies.
- Excellent client communication and relationship management skills.
- Strong organizational skills with the ability to balance multiple priorities.
- An entrepreneurial mindset and excitement about helping build a growing business.
Location
- Remote
- Canada
Work Type
- Full Time
- Remote
About the Company
- Brainrider is a global production ecosystem.