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About the Role
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Responsibilities
- Support the implementation of the MICE sales strategy across the three London hotels, aligned with the Business Plan and commercial objectives.
- Achieve and exceed agreed MICE targets across room nights, room revenue, ADR, event space, F&B and other MICE-related revenue.
- Develop new MICE business and proactively manage a defined portfolio of existing MICE agencies and accounts across international markets.
- Build strong relationships through client appointments, FAM trips, roadshows, lunch & learns, sales blitzes, trade events and global MICE activities.
- Analyse MICE enquiries, conversion rates, account production and market trends to identify opportunities and develop targeted actions to increase business.
- Support the preparation of budgets, business plans, weekly projections and reforecasts, providing accurate market and account intelligence to the Director of Sales and Head of Groups & Events.
- Work closely with Revenue Management on MICE pricing, rates and sales conditions to maximise revenue and profitability.
- Re-engage previous MICE clients and develop targeted account strategies to generate repeat and incremental business across all three hotels.
- Maintain accurate and up-to-date account information, sales activity and business opportunities within the CRM system.
- Work collaboratively with Groups & Events, Revenue Management, hotel Operations, GSO and Meliá MICE colleagues globally to deliver seamless client experiences and maximise commercial opportunities.
Requirements
- Encourage and coordinate site inspections for prospective MICE clients, ensuring the hotels are effectively presented to key decision-makers.
- Attend high-value or strategically important site inspections and involve the Director of Sales where appropriate.
- Ensure all relevant MICE platforms and digital sales channels are accurate and up to date.
- Represent Meliá Hotels International at relevant international trade shows, exhibitions, networking events and MICE activities.
- Travel internationally, including approximately 4–6 trips to the US per year.
- The ability and willingness to travel to the US is essential to the success of this role.
Skills
- Business development
- Account management
- Market intelligence
- Sales strategy implementation
- Commercial targets achievement
- Relationship development
- Data analysis
- Budget preparation
- Forecasting
- CRM system utilization
Location
- UK South
Work Type
- Full-time
Experience Level
- Manager
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
About the Company
- The world is yours with Meliá.
- At Meliá we are all VIP.
- Great professionals who make everyday life easier and exceptional.
- Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
- We support the sustainable growth of our industry through a socially responsible team.
- Our motto is 'Towards a sustainable future, from a responsible present'.
Equal Opportunity
- Committed to equal opportunities between women and men in the workplace.
- Prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
- Promote commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
- Believe that diversity and inclusion among our employees are essential for our success as a global company.