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About the Role
Chelsea Piers is seeking a customer-focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our New York City locations, providing exceptional customer service and ensuring employees remain productive. You will provide Level 1 support for desktops, laptops, business applications, Microsoft technologies, AV systems, telecommunications, and enterprise software.
Responsibilities
- Provide Level 1 technical support for a 90% Windows / 10% macOS environment.
- Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
- Install, configure, deploy, and support desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Support new hire onboarding, workstation setups, hardware refreshes, and desk moves.
- Provide onsite and remote support across all Chelsea Piers locations in NYC and Connecticut.
- Troubleshoot Wi-Fi, VPN, network connectivity, and peripheral issues.
- Support conference room technology, AV equipment, Teams Rooms, digital displays, and VoIP/telecommunication systems.
- Manage user accounts, password resets, MFA, and permissions using Active Directory and Microsoft Entra ID.
- Document incidents, service requests, and resolutions within the IT ticketing system.
- Create and maintain knowledge base documentation.
- Assist with IT asset inventory, hardware lifecycle management, and technology deployments.
- Support business critical applications, including fitness management platforms, CRM platforms, POS systems, and other SaaS applications.
- Escalate complex issues to senior IT staff while maintaining ownership of the customer experience.
- Participate in after-hours support and on-call rotation as needed.
Requirements
- 2–3 years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
- Experience supporting Windows and basic macOS environments.
- Experience troubleshooting desktops, laptops, printers, mobile devices, and common peripherals.
- Familiarity with IT ticketing systems and ITIL service practices.
- Ability to lift up to 25 pounds and install equipment in office and facility environments.
- Ability to travel between Chelsea Piers locations in New York City and Connecticut.
- Must be available for a rotating on-call schedule, including weekends and after-hours support as needed.
Skills
- Microsoft 365
- Active Directory
- Microsoft Entra ID
- Intune
- Teams
- Autopilot
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN, and Wi-Fi)
- AV equipment support
- Conference room technology support
- Telecommunication systems support
- SaaS applications support
- CRM support
- Business platforms support
- Troubleshooting
- Communication
- Organizational skills
- Customer service skills
- Microsoft Endpoint Manager
- Azure
- Cloud identity management
Location
- Chelsea - New York, NY 10011
- New York City
- Connecticut
Work Type
- Onsite
- Remote
Experience Level
- 2–3 years of experience
Education Level
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (Preferred)
Salary/Compensations
- $65,000.00 - $75,000.00 Salary/year
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid time off
- Transportation benefits
- Tuition assistance
- Complimentary membership to Chelsea Piers Fitness
- Other exciting venue benefits at Chelsea Piers
About the Company
- At Chelsea Piers you will find colleagues who are passionate about what we do.
- Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.